Christopher Terranova
Freeport
Summary
Customer-focused professional with extensive experience at Home Depot, specializing in safety procedures and inventory management. Achievements include significant improvements in customer satisfaction through effective communication and conflict resolution strategies. Maintains high standards of organization and product knowledge to ensure exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Tool Rental Associate
Home Depot
Hempstead
07.2023 - Current
- Maintained cleanliness and organization of rental equipment displays.
- Demonstrated proper tool usage and safety procedures to customers.
- Conducted routine inspections of tools and equipment for functionality.
- Processed rental agreements and payments efficiently at the counter.
- Collaborated with team members to manage inventory levels effectively.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Participated in training sessions to learn about new tools and equipment features.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Performed routine maintenance tasks such as cleaning, lubricating, adjusting parts and equipment.
- Resolved customer complaints promptly with professionalism and courtesy.
- Organized and stocked shelves with a variety of tools and supplies in an orderly fashion.
Customer Service Representative
Target
Freeport
09.2021 - 06.2023
- Assisted customers with product inquiries and service requests.
- Handled transactions and processed customer purchases efficiently.
- Maintained a clean and organized sales floor for optimal shopping experience.
- Restocked shelves and ensured merchandise was displayed correctly.
- Supported sales team members to drive growth and development.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Excelled in exceeding daily credit card application goals.
Education
Electrical Technician - Eletrical
Apex Technical School
Long Island City, NY06-2023
Skills
- Safety procedures
- Inventory management
- Customer service
- Product knowledge
- Visual merchandising
- Transaction processing
- Conflict resolution
- Shelf stocking
- Effective communication
- Problem solving
- Equipment inspection
Timeline
Tool Rental Associate
Home Depot
07.2023 - Current
Customer Service Representative
Target
09.2021 - 06.2023
Electrical Technician - Eletrical
Apex Technical School