Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Thomas

Miami,FL

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Effective at using sneaker systems, trailers and other methods to recover assets quickly and safely. Knowledgeable about basic repair and maintenance, as well as insurance database searches, condition reporting and documentation requirements. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

20
20
years of professional experience

Work History

Supervisor , Problem Shooter, Recovery, Team Leade

Home Depot
Miami, FL
09.2018 - Current
  • Reviewed accounts and provided recommendations to recovery actions.
  • Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.
  • Tracked down 90% individuals and assets in field and took possession of HOME DEPOT property.
  • Developed training, task and process guidelines and communicated clear and concise directions to 10 employees.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in HOMEDEPOT operation manual.
  • Worked with management team to implement proper division of responsibilities.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations.
  • Set overall vision and provided team leadership.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives and communication goals.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Oversaw and optimized work of craftsmen performing high-quality, precision work.
  • Interviewed, hired and trained new employees for production positions.

Supervisor, Team Leader

Starbucks
Miami, FL
02.2002 - 06.2018
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Positioned as go-to person for up to10 staff members, troubleshooting complex administrative and training issues promptly.
  • Led team of ten members while providing exceptional customer service.
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Coordinated treatment and placement activities while supervising team of ten barista's.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Interviewed, hired and trained new employees for production positions.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
  • Coordinated weekly meetings for internal and external groups.

Education

BBA - Business Administration

Miami Dade College
Miami, FL
05.2010

High School Diploma -

Miami Killian Senior High School
Miami, FL
06.2002

Skills

  • Team Management
  • Customer Needs Assessments
  • Team Goals
  • Special Assignments
  • Customer Satisfaction
  • Team Meetings
  • Safety Measures
  • Project Requirements
  • Customer Experience
  • Corrective Actions
  • Interpersonal Skills

Timeline

Supervisor , Problem Shooter, Recovery, Team Leade

Home Depot
09.2018 - Current

Supervisor, Team Leader

Starbucks
02.2002 - 06.2018

BBA - Business Administration

Miami Dade College

High School Diploma -

Miami Killian Senior High School
Christopher Thomas