Christopher Thomas
Clintwood,VA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Relationship Banker
New Peoples Bank
Clintwood, VA
12.2023 - Current
- Cultivated strong customer relationships to enhance client satisfaction and loyalty.
- Facilitated account openings and closings, ensuring compliance with bank policies.
- Advised clients on financial products, tailoring solutions to meet individual needs.
- Processed transactions accurately and efficiently, minimizing wait times for customers.
- Conducted regular follow-ups with clients to assess service satisfaction and identify additional needs.
- Trained new staff on banking procedures and customer interaction protocols, fostering a knowledgeable team environment.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Evaluated clients' financial histories to determine loan eligibility and options.
- Processed loan applications efficiently, ensuring compliance with regulatory requirements.
Tier 1 Support Technician
Sykes Enterprises Inc.
Clintwood, VA
10.2019 - 09.2020
- Reviewed current hardware and software and recommended modifications to increase system speed.
- Assisted in technical support process refinement to improve customer service and support.
- Configured new employee work stations, including all hardware, software and peripheral devices.
- Supported Intuit customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
Manager
Taco Bell
Clintwood, VA
09.2018 - 10.2019
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Cross-trained in every store role to maximize operational knowledge.
Education
High School Diploma -
Ridgeview High School
Clintwood, VA06-2019
Skills
- Call center experience
- Equipment repair
- Technical Troubleshooting
- Application installations
- Program debugging
- Communications
- Problem resolution
- Relationship building and management
- Customer Service-oriented
- Cash handling
- Loans
- Creative thinking
- Account closings
- Teller background
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Excellent communication
- Teamwork and collaboration
- Decision-making
- Time management
Timeline
Relationship Banker
New Peoples Bank
12.2023 - Current
Tier 1 Support Technician
Sykes Enterprises Inc.
10.2019 - 09.2020
Manager
Taco Bell
09.2018 - 10.2019
High School Diploma -
Ridgeview High School