Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Khalila Cooper

Raleigh,NC

Work Preference

Desired Job Title

Data Entry ClerkCustomer Service RepresentativeOperations CoordinatorOperations ManagerCompliance Analyst

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Raleigh, NCDurham, NCCharlotte, NC
Open to relocation: Yes

Salary Range

40000/yr - 64000/yr

Important To Me

Career advancementWork-life balance

Summary

Detail-oriented administrative and customer service professional with over 6 years of experience in client support and data management. Proven track record in handling high call volumes and managing confidential information while delivering empathetic service. Expertise in calendar management, multitasking, and supporting operations in retail and office settings. Committed to continuous learning and adapting to new challenges effectively.

Overview

14
14
years of professional experience

Work History

Relationship Banker

Truist
Henderson, NC
09.2024 - 07.2025
  • Managed appointment scheduling and follow-ups with clients, ensuring timely service delivery and issue resolution
  • Handled high-volume customer inquiries with professionalism and accuracy, both in person and over the phone
  • Maintained up-to-date knowledge of compliance standards, ensuring adherence to confidentiality and privacy protocols
  • Collaborated across departments to resolve complex service needs, demonstrating strong multitasking skills
  • Documented client interactions and updates using internal CRM tools, ensuring records were accurate and current

Teller Operations Manager

First Horizon Bank
Durham, NC
10.2021 - 02.2024
  • Supervised day-to-day customer service operations in a high-traffic environment, resolving issues with empathy and efficiency
  • Trained and coached team members in proper client handling and adherence to procedural protocols
  • Generated daily and monthly reports to ensure operational accuracy and compliance
  • Acted as primary point of contact for escalated concerns, improving client satisfaction and retention

Data Entry Clerk

Strawbridge Studios, Inc.
Durham, NC
04.2021 - 10.2021
  • Entered and updated large volumes of client data into electronic systems with 99% accuracy
  • Verified and cross-checked data for errors and discrepancies, demonstrating strong attention to detail
  • Assisted with retrieval of records and supported administrative coordination during peak seasons
  • Maintained confidentiality of student and client information at all times

Lead Sales Associate

Dollar General
Durham, NC
07.2018 - 05.2019
  • Delivered front-line customer service and assisted with in-store scheduling and employee coverage coordination
  • Managed opening/closing procedures and handled customer complaints and inquiries
  • Recognized for strong multitasking and quick adaptation to changing priorities

Education

HS Diploma -

J. F. Webb High School
Oxford, NC
01.2011

Skills

  • Appointment Scheduling
  • Calendar Management
  • High-Volume Phone Support
  • Data Entry
  • Patient Records Handling
  • Customer Service
  • Conflict Resolution
  • HIPAA Awareness
  • Confidentiality
  • Microsoft Office
  • Outlook
  • Multitasking
  • EMR Software
  • Insurance Verification
  • Call Center Experience
  • Front Desk Experience
  • Problem Solving
  • Attention to Detail

Timeline

Relationship Banker

Truist
09.2024 - 07.2025

Teller Operations Manager

First Horizon Bank
10.2021 - 02.2024

Data Entry Clerk

Strawbridge Studios, Inc.
04.2021 - 10.2021

Lead Sales Associate

Dollar General
07.2018 - 05.2019

HS Diploma -

J. F. Webb High School

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Khalila Cooper