Lah Paw
Jacksonville
Summary
Detail-oriented professional with extensive experience in customer service, client support, and administrative coordination. Proficient in managing client interactions across various channels while ensuring a professional atmosphere. Demonstrated ability to streamline processes and enhance client understanding of products and services. Strong communication and problem-solving skills honed through practical experience in banking and structured training programs.
Overview
2
2
years of professional experience
Work History
Relationship Banker
Bank of America
Jacksonville
04.2025 - 02.2026
- Collaborated with customers to identify financial needs and build long-term banking relationships through tailored service recommendations.
- Managed daily transactions including deposits and withdrawals, ensuring accurate records to maintain proper account balances for banking customers.
- Executed daily operations including account opening, transaction processing, cash handling, and deposit verification for retail banking customers.
- Managed customer portfolios by conducting regular account reviews, identifying opportunities for service expansion, maintaining accurate financial records.
- Worked with team members to resolve customer concerns while maintaining high levels of satisfaction through effective problem-solving techniques.
Interning for Relationship Banker
Bank of America
Jacksonville
01.2025 - 04.2025
- Developed skills in financial analysis, customer service, and business development while gaining practical experience in relationship banking.
- Collaborated with relationship bankers to identify client needs and strengthen customer relationships.
- Engaged in training on banking regulations, building foundational knowledge of compliance requirements for financial institutions.
Stower
Amazon
Jacksonville
03.2024 - 01.2025
- Managed key aspects of stowing process, efficiently organizing and storing over 2 thousand items per shift while maintaining accuracy and productivity.
- Collaborated with colleagues to develop effective stocking strategies, enhancing warehouse organization and supporting productivity.
- Executed warehousing tasks, including picking, packing, and shipping orders, while ensuring adherence to quality control standards and customer specifications.
Education
Microsoft Outlook, Word, and Excel, writing structure and email communication
YEAR UP UNITED
OnlineHigh School Diploma -
Englewood High School
Skills
- Cash Management
- Cash Handling
- Client Relations
- Proficient in Microsoft Office 365
- Relationship building
- Appointment scheduling
- Customer relationship management
- Customer service
- Banking
- Team collaboration
- Cold calling
- Active listening
- Product sales
Timeline
Relationship Banker
Bank of America
04.2025 - 02.2026
Interning for Relationship Banker
Bank of America
01.2025 - 04.2025
Stower
Amazon
03.2024 - 01.2025
Microsoft Outlook, Word, and Excel, writing structure and email communication
YEAR UP UNITED
High School Diploma -
Englewood High School