Kristin Furdge
Byram,MS
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
5
5
years of professional experience
Work History
Relationship Banker
Trustmark Bank
jackson , MS
05.2025 - Current
- Managed daily transactions and ensured accurate processing of deposits and withdrawals.
- Facilitated customer inquiries regarding account maintenance and banking services.
- Trained new staff on customer service protocols and effective transaction processing.
- Resolved customer issues promptly, fostering trust and loyalty in banking relationships.
- Monitored compliance with banking regulations to safeguard customer information.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Identified financial needs of customers and presented appropriate product and service options.
Executive Assistant
DIMENSIONS
Byram, USA
08.2020 - 04.2021
- Organized files and documents increasing efficiency by 15%
- Effectively coordinated client appointments, reducing mistakes
- Managed 20-30 incoming calls daily, improving brand image
- Developed and maintained filing systems, improving access to documents and enhancing overall efficiency.
Education
Associates of Arts Degree - General Studies
HINDS COMMUNITY COLLEGE
Raymond, MS07-2022
Bachelor of Business Administration - Business Management
JACKSON STATE UNIVERSITY
Jackson, MS05.2025
MBA - Management
Jackson State University
Jackson, Mississippi, MS05-2026
Skills
- Customer service
- Financial analysis
- Document organization
- Appointment scheduling
- Financial services
- Money handling
- Time management abilities
- Interpersonal communication
- Written communication
- Fraud detection
- Communication skills
- Financial software
- Record keeping
- Data interpretation
- compliance and regulation
- Digital and tech proficiency
- Calendar management
- Multi-line phone system operation
Timeline
Relationship Banker
Trustmark Bank
05.2025 - Current
Executive Assistant
DIMENSIONS
08.2020 - 04.2021
Associates of Arts Degree - General Studies
HINDS COMMUNITY COLLEGE
Bachelor of Business Administration - Business Management
JACKSON STATE UNIVERSITY
MBA - Management
Jackson State University