Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Affiliations
References
Timeline
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Melissa Sanchez Rangel

CA

Summary

Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Relationship Banker

BMO Bank
Tehachapi, CA
04.2023 - 03.2025
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Managed approximately over 60 calls while providing exceptional customer support and maintaining professional composure.

Claims Specialist 1

Mercury Insurance
Brea, CA
08.2022 - 01.2023
  • Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
  • Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Managed over 50 calls daily, by maintaining excellent organizational skills.
  • Streamlined claims process for clients with proactive case management, regular updates, and prompt resolution.

Investor Services Coordinator

AmeriNat
Downey, CA
02.2022 - 08.2022
  • Skilled at working independently and collaboratively in team environments.
  • Build strong relationships with key stakeholders through proactive outreach and communication efforts.
  • Streamlined financial reporting processes to ensure timely distribution of critical information to investors.
  • Developed customized solutions for clients, addressing their unique requirements and preferences.
  • Responded to over 80 Investor calls and emails to answer questions about products and services.

Personal Banker

Wells Fargo
El Monte, CA
06.2018 - 02.2022
  • Increased new account acquisitions through effective cross-selling of bank products and services.
  • Improved branch performance by effectively collaborating with team members to meet sales targets consistently.
  • Conducted regular audits to ensure compliance with bank policies and regulatory requirements, maintaining low error rate throughout tenure.
  • Contributed to development of staff training materials that improved overall branch performance metrics and employee engagement levels.
  • Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
  • Managed and supported a branch team of 14 team members.

Administration Clerk

Queen of the Valley Hospital
West Covina, California
03.2015 - 03.2017
  • Processed patient admissions and maintained accurate records in electronic systems.
  • Coordinated with medical staff to schedule appointments and manage patient flow.
  • Handled incoming calls, addressing inquiries and directing patients to appropriate departments.
  • Assisted in billing processes by verifying insurance information and patient data accuracy.
  • Organized patient files to ensure compliance with hospital policies and regulations.

Education

Bachelor of Arts - Accounting And Business Management

Southern New Hampshire University
Manchester, NH
05.2026

Certificate - Medical Administrative Assistant

Cerro Coso Community College
Ridgecrest, CA
01-2026

High School Diploma -

Baldwin Park High School
Baldwin Park, CA
05.2014

Skills

  • Client relationship management
  • Time management
  • Customer service
  • Teller support
  • Cash handling
  • Teamwork and collaboration
  • Regulatory compliance
  • Cross-selling strategies
  • Microsoft Office Suite proficiency
  • Negotiation skills
  • Problem-solving abilities
  • Banking
  • Adaptability
  • Data entry
  • Insurance verification
  • Front desk operations
  • Appointment scheduling

Certification

  • Food Handler's Certification –StateFoodSafety
  • CPR/BLS Certification – American Heart Association

Languages

Spanish
Native/ Bilingual

Affiliations

  • Pasta Maker
  • Baker
  • Mixologist
  • Retired Pro Gamer

References

References available upon request.

Timeline

Relationship Banker

BMO Bank
04.2023 - 03.2025

Claims Specialist 1

Mercury Insurance
08.2022 - 01.2023

Investor Services Coordinator

AmeriNat
02.2022 - 08.2022

Personal Banker

Wells Fargo
06.2018 - 02.2022

Administration Clerk

Queen of the Valley Hospital
03.2015 - 03.2017

Bachelor of Arts - Accounting And Business Management

Southern New Hampshire University

Certificate - Medical Administrative Assistant

Cerro Coso Community College

High School Diploma -

Baldwin Park High School

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