Daisy Gonzalez
Los Angeles,California
Summary
Inspired individual with a background in behavioral sciences, in search of a position that allows me to develop myself and help others. I'm capable of providing dependability and maximal organization skills that will alow me strive and fit in, anywhere I am needed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank Of America
05.2016 - Current
- Resolved complaints and disputes to maintain customer satisfaction.
- Analyzed customers' financial information to deliver tailored account guidance.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Team Leader/Key Holder
Sports Authority
03.2014 - 05.2016
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Education
Bachelor of Arts - Psychology
California State University - Northridge
Northridge, CA05.2022
Associate of Arts - Psychology
East Los Angeles College
Monterey Park, CA06.2020
Skills
- Policy Development and Implementation
- Relationship Building and Management
- Financial Advising
- Effective Communication Skills
- Appointment Scheduling
- Documentation and Paperwork Processing
- Complaint Resolution
- Problem Solving
- Organizational Skills
- Adaptability and Flexibility
- English and Spanish Proficiency
Certification
- California Child Abuse Mandated Reporter Training - May 2022
Languages
Spanish
Timeline
Relationship Banker
Bank Of America
05.2016 - Current
Team Leader/Key Holder
Sports Authority
03.2014 - 05.2016
Bachelor of Arts - Psychology
California State University - Northridge
Associate of Arts - Psychology
East Los Angeles College