Christopher Thompson
Detroit,MI
Summary
Experienced in customer service with strong interpersonal skills, eager to leverage organizational abilities to excel in a human resources position. Passionate about effective personnel management and development, committed to contributing to the organization's success. Expertise in fostering positive relationships and providing exceptional service, aiming to make a valuable impact in the field of human resources.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
City of Detroit Community Health Corporation
2023.03 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Field Community Health Worker
Aetna Better Health of MI
2022.06 - 2022.12
- Helped vulnerable individuals navigate complex healthcare system.
- Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
- Mediated communication between healthcare providers and clients, facilitating better understanding of medical information and treatment plans.
Branch Banker
PNC Bank
2021.11 - 2022.04
- Mentored junior bankers, fostering professional growth and development through coaching sessions.
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
Relationship Banker
Bank of America
2020.03 - 2021.08
- Assisted clients with online and mobile banking tools, improving accessibility and user experience
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Recommended relevant financial products and services to enhance clients’ stability and long-term goals
Customer Service Representative
Blue Cross Blue Shield of Michigan
2017.09 - 2019.06
- Supported Medicare Advantage members with claims, billing, and benefits inquiries
- Resolved open claim issues, ensuring accurate charges and exceptional member satisfaction
Education
High School -
Mumford High School
Detroit, MI06.2006
Skills
- Interpersonal and communication skills
- Problem-solving and conflict resolution
- Employee onboarding and support
- Time management and organizational skills
- MS office
- Proficiency in CRM and HRIS systems
- Case management
- Staff education and training
- Records management
Certification
- Ongoing professional development in community health and human services
- Training in customer service excellence and financial products
- CHW Certification - Michigan Community Health Worker Alliance.
Timeline
Case Manager
City of Detroit Community Health Corporation
2023.03 - Current
Field Community Health Worker
Aetna Better Health of MI
2022.06 - 2022.12
Branch Banker
PNC Bank
2021.11 - 2022.04
Relationship Banker
Bank of America
2020.03 - 2021.08
Customer Service Representative
Blue Cross Blue Shield of Michigan
2017.09 - 2019.06
High School -
Mumford High School