Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Christopher Thornton

New Braunfels,TX

Summary

Dynamic manager with extensive experience at the Texas Education Agency, excelling in case management and team leadership. Proven track record in enhancing operational effectiveness and regulatory compliance through comprehensive investigations and training initiatives. Adept at fostering collaboration and resolving conflicts, ensuring high-quality standards in all deliverables.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager

Texas Education Agency
Austin, TX
12.2023 - 01.2025
  • Managed team of investigators, providing leadership and oversight to enhance operational effectiveness.

Reviewed investigative reports for thoroughness and accuracy, ensuring high-quality standards.

  • Conducted performance evaluations to foster investigator growth and accountability.
  • Facilitated discussions to promote transparency and collaboration among investigators.
  • Participated in management meetings, contributing insights on division matters.
  • Designed training sessions to elevate staff competencies and improve overall performance.
  • Implemented disciplinary measures to address misconduct and performance issues effectively.
  • Assigned cases based on workload demands, personally conducting investigations as necessary.

Senior Investigator

Texas Education Agency
Austin , TX
12.2021 - 12.2023
  • Performed comprehensive incident investigations of violations related to state laws and school policies.
    Analyzed documentation, such as witness statements and training records, for investigation clarity.
    Conducted interviews with relevant stakeholders, including district staff and law enforcement.
    Established connections with various state agencies for effective investigation collaboration.
    Produced detailed investigation reports within deadlines while managing numerous cases.
    Assisted fellow investigators by providing guidance and support during complex cases.
    Facilitated training sessions for newly onboarded investigators, enhancing team capabilities.
    Represented findings in administrative hearings, maintaining composure under scrutiny.

Investigator VI

Texas Education Agency
Austin, TX
10.2017 - 11.2021
  • Conducted senior-level investigations into complaints and incidents regarding violations of state laws and agency regulations.
    Reviewed documentation, including district records and witness statements, to support investigations.
    Interviewed school personnel, law enforcement, and relevant individuals for comprehensive assessments.
    Maintained communication with other agency divisions and local authorities to facilitate investigations.
    Completed investigation reports promptly, ensuring clarity and thoroughness.
    Assisted fellow investigators in complex cases, fostering collaboration and knowledge sharing.
    Trained new investigators on protocols and investigative best practices.
    Testified in administrative and judicial proceedings to provide expert insights.

Education

Bachelor of Science - Criminal Justice

Southwest Texas State University
San Marcos, TX
05-1996

Skills

  • Case management
  • Report writing
  • Regulatory compliance
  • Conflict resolution
  • Team leadership
  • Effective communication
  • Data analysis

Certification

  • Executive Certificate in Negotiations from the University of Notre Dame.

References

References available upon request.

Timeline

Manager

Texas Education Agency
12.2023 - 01.2025

Senior Investigator

Texas Education Agency
12.2021 - 12.2023

Investigator VI

Texas Education Agency
10.2017 - 11.2021

Bachelor of Science - Criminal Justice

Southwest Texas State University