Jesse Pinkston
Attalla
Summary
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
14
14
years of professional experience
Work History
Manager
Lucas Cinemas
05.2023 - Current
- Manage and motivate employees to be productive and engaged in work.
- Create the employee schedule each week.
- Interview, hire, and train new employees.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Intern
Family Services of North Alabama
08.2024 - 12.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Planned and facilitated group therapy sessions, parenting classes, and classroom presentations.
- Sorted and organized files, spreadsheets, and reports.
- Conducted biopsychosocial assessments with new clients.
Retail Sales Consultant
AT&T
09.2019 - 05.2023
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
Foster Care Worker
Etowah County DHR
01.2019 - 09.2019
- Developed strong relationships with community partners, increasing access to resources for families in need.
- Assisted in family reunification efforts, closely monitoring progress and adjusting plans accordingly.
- Mentored new foster care workers, sharing best practices and providing guidance on complex cases.
- Conducted assessments of potential foster homes to ensure a safe and nurturing environment for placements.
Case Management Intern
Tueller Counseling
01.2018 - 12.2018
- Supported agency initiatives through participation in special projects or events, demonstrating commitment to the organization''s mission and values.
- Advocated on behalf of clients during interactions with external agencies or service providers when needed.
- Served as a liaison between clients, families, and service providers to ensure seamless delivery of care across settings.
- Conducted regular follow-ups with clients to monitor progress and adjust case plans accordingly.
Manager
AMC Theaters
06.2015 - 12.2017
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager
Premiere Cinemas 16
11.2010 - 06.2015
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Master of Science - Social Work
Jacksonville State University
Jacksonville12-2024
Bachelor of Science - Social Work
Brigham Young University Idaho
Rexburg12-2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Fast learner
- Problem-solving
- Case management
- Case documentation
- Active listening
- Documentation and reporting
- Client advocacy
- Care coordination
Timeline
Intern
Family Services of North Alabama
08.2024 - 12.2024
Manager
Lucas Cinemas
05.2023 - Current
Retail Sales Consultant
AT&T
09.2019 - 05.2023
Foster Care Worker
Etowah County DHR
01.2019 - 09.2019
Case Management Intern
Tueller Counseling
01.2018 - 12.2018
Manager
AMC Theaters
06.2015 - 12.2017
Manager
Premiere Cinemas 16
11.2010 - 06.2015
Master of Science - Social Work
Jacksonville State University
Bachelor of Science - Social Work
Brigham Young University Idaho
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