Christopher Threadgill
Dallas,TX
Summary
Dynamic customer service professional with extensive experience at Planet Fitness, excelling in front desk management and guest relations. Proven problem-solver with strong cash handling skills, consistently enhancing member satisfaction and loyalty. Recognized for maintaining a welcoming atmosphere and efficiently managing high volumes of inquiries, ensuring a seamless experience for all guests.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Planet Fitness
Dallas, TX
03.2023 - 02.2026
- Greeted and assisted members, ensuring a welcoming atmosphere for all guests.
- Managed front desk operations, including member check-ins and membership inquiries efficiently.
- Maintained cleanliness and organization of reception area, enhancing overall member experience.
- Processed memberships and payments accurately, ensuring compliance with company policies.
- Provided support during peak hours by effectively managing high volumes of incoming requests.
- Conducted regular inventory checks for front desk supplies, ensuring availability for daily operations.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Deli Clerk
Kroger
Dallas, TX
04.2022 - 11.2022
- Assisted customers with deli product selection and provided exceptional service.
- Maintained cleanliness and organization of deli area to ensure compliance with health standards.
- Operated slicing equipment and scales accurately for precise product preparation.
- Collaborated with team members to restock products and manage inventory effectively.
- Engaged in training new employees on deli procedures and safety protocols.
- Adapted quickly to changing customer demands during peak hours, ensuring efficient service delivery.
- Monitored product freshness and quality, removing outdated items promptly from display cases.
- Executed daily cleaning tasks to maintain a safe and sanitary work environment.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Cook
Grandys
Dallas, TX
08.2018 - 03.2022
- Prepared and cooked menu items according to standardized recipes and presentation standards.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Collaborated with team members to streamline food preparation processes for efficiency.
- Trained new staff on food safety practices and kitchen procedures.
- Conducted quality checks on ingredients and finished dishes for consistency.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma -
South Oak Cliff Hs
Dallas, TX06.2021
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Credit and cash payments
- Time management
- Guest accommodations
- Listening skills
- Front desk management
- Microsoft office
- Housekeeping
- Conflict management
- Conflict and issue documentation
- Tourism knowledge
- Information protection
Timeline
Front Desk Agent
Planet Fitness
03.2023 - 02.2026
Deli Clerk
Kroger
04.2022 - 11.2022
Cook
Grandys
08.2018 - 03.2022
High School Diploma -
South Oak Cliff Hs