Christopher Tompkins
Excelsior Springs,MO
Summary
A dynamic Mobility Manager with a proven track record at Scooter Store, I excel in transportation planning and fostering team collaboration. By advocating for enhanced public transportation policies and implementing cost-saving strategies, I significantly improved customer satisfaction. My leadership is marked by developing impactful training programs and spearheading innovative mobility solutions, demonstrating exceptional problem-solving and communication skills.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Mobility Manager
Scooter Store
01.2004 - 01.2008
- Collaborated closely with policy-makers and local authorities to advocate for improved public transportation policies that benefit the wider community.
- Increased customer satisfaction with tailored mobility solutions that catered to unique requirements.
- Effectively managed conflicts and resolved issues, maintaining strong relationships with clients and stakeholders throughout the project lifecycle.
- Developed comprehensive training programs for staff members, equipping them with the necessary skills to excel in their roles as Mobility Managers.
- Oversaw wheelchair sales and repair processes, maintaining exceptional service standards.
- Fostered a positive work environment through effective team management and clear communication channels.
- Collaborated with cross-functional teams to design innovative mobility programs, meeting diverse client needs.
- Reduced costs by optimizing transportation routes and schedules, ensuring cost-effective solutions for clients.
Senior Customer Service Supervisor
Blue Beacon
01.2001 - 05.2005
book keeping
employee hiring training
leadership
scedule making
customer serviced
Office Manager's Assistant
Excelsior Springs Pedatric Clinic
02.1991 - 02.1994
booking keeping
office manager
receptionist
boo
Education
Associate of Science -
DeVry University
06-1996
Some College (No Degree) - Computer And Information Sciences
Maple Woods
Gladstone, MOSkills
- Transportation planning
- Transit operations
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Team building
- Professional and courteous
- Task prioritization
- Work Planning and Prioritization
- Performance reviewing
- Performance evaluations
- Negotiation
- Revenue growth
- Process improvement
- Onboarding and orientation
- Performance tracking and evaluation
Certification
- Microsoft Certified, Azure Fundamentals - Microsoft Corporation.
- Microsoft Office Specialist (MOS) Certification
Timeline
Mobility Manager
Scooter Store
01.2004 - 01.2008
Senior Customer Service Supervisor
Blue Beacon
01.2001 - 05.2005
Office Manager's Assistant
Excelsior Springs Pedatric Clinic
02.1991 - 02.1994
Some College (No Degree) - Computer And Information Sciences
Maple Woods
Associate of Science -
DeVry University
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