Christopher Torres
Austin,TX
Summary
Compassionate advocate with focus on supporting vulnerable populations. Extensive experience in crisis management and providing essential resources to those in need. Valued team player known for adaptability and effective collaboration, ensuring well-being and safety of all clients. Proficient in conflict resolution and maintaining calm, supportive environment.
Overview
11
11
years of professional experience
Work History
Shelter Advocate
The Safe Alliance
Austin, TX
09.2025 - Current
- Facilitated crisis intervention services for individuals experiencing homelessness or domestic violence.
- Developed and implemented personalized safety plans to empower clients and enhance their self-sufficiency.
- Coordinated resources and referrals for medical, legal, and housing assistance to support client needs.
- Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
Investigator
Department of Family and Protective Services
San Marcos, TX
08.2024 - 07.2025
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to abuse and neglect of children and performed investigations to resolve cases.
- Developed and implemented safety plans for at-risk children in coordination with families.
- Analyzed evidence and documentation to assess risk factors impacting child safety.
Curbside Shopper
H-E-B Grocery
San Marcos, TX
02.2022 - 08.2024
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Curbside Shopper
Walmart
San Marcos, TX
08.2021 - 01.2022
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Host
Fajitaville
Corpus Christi, TX
04.2018 - 05.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Customer Service Associate
H-E-B Grocery
Portland, TX
10.2014 - 12.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
Bachelor of Science - Criminal Justice
Texas State University
San Marcos, TXSkills
- Detailed report writing
- Interview techniques
- De-escalation techniques
- Safety planning
- Complex Problem-solving
Timeline
Shelter Advocate
The Safe Alliance
09.2025 - Current
Investigator
Department of Family and Protective Services
08.2024 - 07.2025
Curbside Shopper
H-E-B Grocery
02.2022 - 08.2024
Curbside Shopper
Walmart
08.2021 - 01.2022
Host
Fajitaville
04.2018 - 05.2019
Customer Service Associate
H-E-B Grocery
10.2014 - 12.2015
Bachelor of Science - Criminal Justice
Texas State University