Passionate Advocate with commitment to supporting clients in all aspects of cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shelter Advocate
Dawn Abuse Women's Network
Kent, WA
07.2022 - Current
Worked closely with shelter staff to ensure a safe environment was maintained at all times.
Conducted assessments of client needs and created referrals to appropriate community resources.
Provided crisis intervention, emotional support, and advocacy services to individuals experiencing a variety of personal crises.
Participated in regular team meetings to discuss case progress and share best practices for working with challenging cases.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Provided crisis intervention and advocacy services to survivors of domestic violence, sexual assault, and stalking.
Maintained detailed records of client interactions in accordance with agency policy.
Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
Security Guard
Delta Protective services
Stockton, CA
08.2015 - 09.2016
Maintained accurate logs of all security related activities.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Provided friendly and professional assistance to employees, visitors and customers.
Maintained high levels of alertness throughout shifts.
Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Preschool Assistant
Creative Childcare
Stockton, UT
03.2011 - 09.2013
Maintained a clean and organized classroom environment.
Supported lead teacher with daily classroom activities.
Monitored student behavior while providing a safe learning environment.
Developed lesson plans that incorporated art, music, movement, science, math, language development and dramatic play into daily activities.
Supervised students outside classroom during recess, lunch and breaks.
Education
Associate of Arts - Human Services
Tacoma Community College
Tacoma, WA
Skills
Safety Planning
Document Review
Analytical Reasoning
Client Assistance Referrals
Client Needs Assessments
Data Confidentiality
Client Intakes
Coping Techniques
Document Management
Interpersonal Communication
Problem-solving abilities
Community Advocacy
Customer Service
Case Management
Client and Family Interviews
Active Listening
Report Preparation
Crisis Intervention
Microsoft Access
Data Entry Software
Certification
Domestic Violence Certificate
Mental Health First Aide Adult/Child
Cpr/First Aide
References
References available upon request.
Timeline
Shelter Advocate
Dawn Abuse Women's Network
07.2022 - Current
Security Guard
Delta Protective services
08.2015 - 09.2016
Preschool Assistant
Creative Childcare
03.2011 - 09.2013
Associate of Arts - Human Services
Tacoma Community College
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