CHRISTOPHER TORRES
HENDERSON,UNITED STATES
Summary
With over 8 years of experience, I have consistently excelled in roles such as Shared Services Manager, Case Manager, Reservations Supervisor, and Assistant Manager. I have improved file processing rates by 233% in 6 months and trained 5 agents to become leaders in just 2 years. Relocating back to Las Vegas.
Overview
9
9
years of professional experience
Work History
Case Manager
Anthem Injury Lawyers
Henderson, United States
10.2024 - 01.2025
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Utilized case management software and databases for efficient information tracking.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Advocated on behalf of clients to secure necessary services and support.
- Monitored client progress through regular follow-ups and case reviews.
- Maintained up-to-date case records with case activity status.
- Transitioned clients to different providers based on progress or needs.
General Manager
Rapid Cash
Las Vegas
05.2024 - 10.2024
- Mitigated business risks by working closely with staff members and assessing performance.
- Analyzed market trends to inform business decisions and strategies.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Tracked monthly sales to generate reports for business development planning.
- Implemented campaigns and promotions to help with developing goods and services.
- Created schedules and monitored payroll to remain within budget.
- Created effective business plans to focus strategic decisions on long-term objectives.
File Auditor
Automotive Titling Corporation
Centennial, United States
10.2023 - 04.2024
- Audits title paperwork received from dealer network for accuracy and completeness
- Balances paperwork to ensure proper funding has been received
- Prepares any required tax and title documents to be submitted to the DMV
- Provides excellent communication to dealer networks via email/internal dashboard as needed to resolve open issues with paperwork
- Provides/gathers information by answering questions and requests internally
- Maintains quality service by following procedures and resolving issues with paperwork
- Workload expectation of 30-45 files per day
- Processes title paperwork including DMV applications and supporting documents utilizing internal title applications software
CASE MANAGER
HALE INJURY LAW
HENDERSON, NEVADA
01.2025 - 03.2026
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Shared Services Manager
Veteran Benefits Guide
Las Vegas, United States
07.2019 - 08.2023
- The primary purpose of the job is to act as a primary point of contact for the Underwriting, Network Support and Case Review Specialist Departments
- Act as the technical resource and subject-matter expert for all three departments
- Continually demonstrates the highest level of integrity and personal responsibility via actions and all forms of communication
- Provides input and recommendations to improve and streamline processes and procedures in the Underwriting, Network Support and Case Review Specialist Departments
- Act as a subject matter expert and change agent for implementation of new processes and procedures
- Addresses employee concerns in the Underwriting, Network Support and Case Review Specialist departments
- Functions as initial source of development for Underwriting, Network Support and Case Review Specialist Team Leads
- Provides effective coaching and mentoring for Underwriting, Network Support and Case Review Specialists
- Reports individual and team production to the Regional Operations Manager using, daily, weekly, and monthly reports
- Verifies resolution to outstanding issues regarding DBQ quality and timeliness of files being sent to and returned from the doctor networks
- Establishes future action plan and claim directions
- Meets production, time frame and quality guidelines established by the Regional Operations Manager and sets goals for all departments
- Crafts and delivers 90 day, annual, promotional, and off-cycle performance reviews for all 50 direct reports
- Completes any additional duties completely and accurately as assigned by the management team in requisite timeframe
- Successfully managed and optimized Network Support department, increasing file processing rate from 600 to 2000 files
Case Manager
CVBN Law
Las Vegas, United States
06.2017 - 07.2019
- Manage and supervise a caseload of 60-70 clients for personal injury claims, initiate contact with new clients to better understand their accident and what kind of treatments they sustained due to the event
- Open up new claims with insurance companies, speak with adjusters in regard to client treatment and settlement offers
- Prepare demands, pre litigation documents, and disbursements
- Carefully maintain client's treatment with medical providers in regard to approval of certain procedures and collect medical bills and records in a timely manner
Skills
- Case Management
- Customer Relations
- Customer Service
- Data Entry
- Department Management
- Employee Training
- Management
- Medical Records
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Organizational Leadership
- Project Management
- Spanish
- Strategic Planning
- Supervisory Skills
- Team Leadership
Languages
- English, Native
- Spanish, Highly proficient
Timeline
CASE MANAGER
HALE INJURY LAW
01.2025 - 03.2026
Case Manager
Anthem Injury Lawyers
10.2024 - 01.2025
General Manager
Rapid Cash
05.2024 - 10.2024
File Auditor
Automotive Titling Corporation
10.2023 - 04.2024
Shared Services Manager
Veteran Benefits Guide
07.2019 - 08.2023
Case Manager
CVBN Law
06.2017 - 07.2019