Christopher Totten

• Advised customers on tire selections and maintenance services, enhancing overall customer satisfaction and loyalty.
• Managed service appointments and workflow, ensuring timely completion of customer requests and operational efficiency.
• Collaborated with technicians to communicate service recommendations, fostering a team-oriented environment and improving service delivery.

working in a retail environment, managing both the store and its staff to increase profitability, deliver great customer service , and keep products on the shelves.

• Manage store operational requirements by scheduling and assigning employees
• Recruit, select, orient and train employees
• Maintain results by coaching, counseling and disciplining employees
• Prepare annual budget, schedule expenditure, analyze variances and initiate corrective actions
• Identify current and future customer requirements by establishing rapport with potential and existing customers
• Ensure availability of merchandise and marketing products in store
• Secure merchandise by implementing security systems and measures
• Protect employees and customers by providing a safe and clean store environment
• Maintain the stability and reputation of the store by complying with legal requirements
• Provide training to improve the knowledge base of the staff and use cross-training methods to maintain productivity when employees are absent
• Manage all controllable costs to keep operations profitable
• Manage stock levels and make key decisions about inventory control
• Analyze sales figures, forecast future sales and interpret trends to facilitate planning
• Ensure standards for quality, customer service, and health and safety are met
• Respond to customer complaints and comments
• Organize special promotions, displays and events
• Update colleagues on business performance, new initiatives, and other pertinent issues
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market

• Operated landscaping machinery to efficiently complete projects, ensuring high-quality results and timely deliveries.
• Assisted in maintaining plant health by applying fertilizers and pesticides according to safety standards.
• Collaborated with team members to execute landscape design plans, enhancing outdoor aesthetics for clients.

• Maintained high-quality service standards by executing efficient oil change procedures, enhancing customer satisfaction and retention.
• Conducted thorough vehicle inspections, identifying potential issues and providing solutions to ensure optimal vehicle performance.
• Trained new technicians on equipment operation and safety protocols, improving team efficiency and adherence to safety standards.

• Provided exceptional customer service by promptly taking orders and addressing inquiries, ensuring a welcoming dining experience.
• Maintained cleanliness and organization of dining areas, contributing to a positive atmosphere for guests and staff.
• Collaborated with kitchen staff to ensure timely food delivery, enhancing operational efficiency during peak hours.