Christopher Towers

• Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
• Pulled, verified, and packaged items for shipment.
• Conducted regular audits of inventory levels to maintain accuracy and prevent stockouts or overstock situations.
• Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
• Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Scheduled pickups and deliveries to maintain smooth operations.

• Determined appropriate job tasks for team members based on training and individual strengths.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Oversaw team of 6-8 employees focusing on shipping, receiving, and consolidating packages

• Created daily reports at end of each shift
• Thoroughly investigated and searched each package for prohibited items.
• Worked with supervisor to create strategic plans to streamline success.
• Coached team members in techniques necessary to complete job tasks.

• Maintained high volume of 300-500 calls to meet demands of busy group.
• Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
• Helped team members close calls to improve production
• Trained new team members on scripts, company services and performance strategies and provided mentoring.

• Informed purchasing team of missing or damaged items immediately when unloading and receiving.
• Transported inventory items to appropriate locations.
• Kept storage areas organized, clean and secure to fully protect company assets..
• Performed cycle counts and inventory control to accurately track product levels.
• Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.

• Created and implemented sales strategies to successfully meet company targets.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Built rapport with customers and assessed needs to make product recommendations and upsell.

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• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Tracked stock using company inventory management software.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.