CHRISTOPHER TSHIMANGA
San Lorenzo,CA
Summary
Customer-Centric Service & Success Specialist with 7+ years of experience delivering high-impact support in fast-paced environments. Proven ability to resolve complex issues, retain clients, and drive satisfaction across B2B and B2C settings. Skilled in relationship management, account coordination, and cross-functional communication. Adept at understanding customer needs and aligning solutions to ensure loyalty and long-term success.
Overview
12
12
years of professional experience
Work History
Shipping/Receiving and Customer Specialist
Steri-Tek
Fremont, CA
10.2024 - Current
- Receive, inspect, and log incoming medical devices and biotech shipments, ensuring all products meet strict quality and regulatory standards.
- Handle outbound shipments of sterilized medical equipment using validated processes (E-beam/X-ray), ensuring traceability and compliance.
- Utilize Excel and ERP tools to track inventory movement and ensure real-time stock accuracy.
- Deliver responsive, high-quality customer service by managing timelines, resolving intake errors, and ensuring clear communication with clients.
Public Affairs Specialist
Presidency - DRC
Washington , DC
06.2022 - 08.2024
- Directed official social media (X, Instagram, FB) for the Congolese President.
- Created targeted digital campaigns that engaged youth and global audiences.
- Led U.S. Diaspora Youth initiatives and policy outreach with the Ministry of Youth.
Business Analyst
Refel Hotel
Kinshasa
01.2023 - 12.2023
- Monitored KPIs with Python, Excel, GA; increased sales by 22% and reduced cost by 14%.
- Built dashboards to drive strategic decisions across teams.
- Organized online events, such as webinars, contests, and giveaways, to engage users organically.
- Assisted in developing paid advertising campaigns across multiple platforms to increase brand awareness and engagement levels.
Business Manager
Sandro Norton
Conway, AR
05.2019 - 11.2022
- Assisted internationally acclaimed jazz guitarist Sandro Norton with promotion, logistics, and tour coordination across Europe and the U.S.
- Managed artist’s social media presence and created digital content to support album launches and event visibility.
- Supported live event execution by coordinating schedules, travel, and equipment needs.
- Managed the daily operations of all assigned social media accounts.
- Managed customer inquiries and complaints in a professional manner.
Customer Service Representative
Central Bank Of Congo
Kinshasa
07.2013 - 11.2014
- Enhanced internal communication and service delivery efficiency.
- Assisted customers with product inquiries and order placements.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
B.B.A. - Marketing & Management
University of Central Arkansas
Conway, AR, USA05-2021
B.A. - Social Communication
Université Catholique Du Congo
Kinshasa, Congo05-2015
Skills
Digital Marketing Strategy Social Media Management PR & Communications / Customer Service French-English Translation French Content Review Google Analytics Data Analysis (Python, SQL, Excel) CRM Tools (Salesforce, HubSpot) Public Affairs Multilingual Communication (French, English, Swahili) Cross-Cultural Team Leadership
Leadership Experience
President of the African Student Association - University of Central Arkansas. 01/2017-12/2019
Timeline
Shipping/Receiving and Customer Specialist
Steri-Tek
10.2024 - Current
Business Analyst
Refel Hotel
01.2023 - 12.2023
Public Affairs Specialist
Presidency - DRC
06.2022 - 08.2024
Business Manager
Sandro Norton
05.2019 - 11.2022
Customer Service Representative
Central Bank Of Congo
07.2013 - 11.2014
B.B.A. - Marketing & Management
University of Central Arkansas
B.A. - Social Communication
Université Catholique Du Congo