Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Valencia

Fort Myers,FL

Summary

Very motivated individual looking to succeed in any field. Proven track record in enhancing customer satisfaction and loyalty at Southport Truck Group, adept in workflow management. Demonstrates a strong work ethic and exceptional communication skills, significantly surpassing sales targets. Specializes in multitasking, ensuring high productivity and efficiency in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Service Advisor/ Dispatcher

Southport Truck Group
08.2021 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Dispatched and handle all workflow that went through the shop
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.

Worker

Edible Arrangements
04.2018 - 06.2021
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Improved team morale and productivity through effective communication and active listening skills.

Construction Worker

CRW of South Florida
09.2019 - 11.2020
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.

Education

Bachelor of Science - Business Management

Florida State University
Tallahassee, FL
07-2021

High School Diploma -

Saint Thomas Aquinas
Fort Lauderdale, FL
05-2017

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Strong Work Ethic
  • Listening Skills
  • Excellent Communication
  • Complaint resolution
  • Price Quoting
  • Scheduling
  • Goal-oriented mindset
  • Workflow Management

Timeline

Service Advisor/ Dispatcher

Southport Truck Group
08.2021 - Current

Construction Worker

CRW of South Florida
09.2019 - 11.2020

Worker

Edible Arrangements
04.2018 - 06.2021

Bachelor of Science - Business Management

Florida State University

High School Diploma -

Saint Thomas Aquinas

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Christopher Valencia