Christopher Vasquez
Perth Amboy
Summary
Seasoned logistics and operations leader seeking to expand into senior management, leveraging over a decade of experience in final mile delivery, route optimization, and team development. Committed to driving operational excellence, strategic growth, and superior customer service across multi-market logistics networks.
Dynamic and results-driven General Manager with over 10 years of experience in final mile logistics, routing, and delivery operations. Proven ability to lead high-performing teams, streamline processes, and deliver exceptional customer experiences for major retail clients including Macy’s and Bloomingdale’s. Skilled in route optimization, claims management, partner relations, and multi-market operations. Recognized for driving accountability, operational efficiency, and business growth through a hands-on leadership approach.
Overview
16
16
years of professional experience
Work History
General Manager – Final Mile Operations
Werner Enterprises
Edison, NJ
11.2018 - Current
- Managed logistics for morning loadout operations, arriving by 4:30 am to facilitate timely vehicle readiness and ensure prompt departures.
- Supervised daily workflows to streamline delivery processes and uphold customer satisfaction standards.
- Streamlined operational update processes for Director of Final Mile and coordinated with routing teams to optimize next-day route finalization and enhance customer notification efficiency.
- Oversaw management of carrier and property damage claims through thorough investigation of incidents involving employees and contractors.
- Facilitated vendor negotiations to secure advantageous terms and enhance supply chain reliability.
- Managed logistics for store transfers, in-store setups, and photo shoots at Macy’s and Bloomingdale’s, ensuring compliance with client expectations and deadlines.
- Nurtured strategic relationships with clients, vendors, and partners to support ongoing success and cultivate loyalty.
- Fostered a collaborative workplace culture emphasizing teamwork, accountability, and continuous improvement.
- Coordinated efforts with dispatch personnel and management to troubleshoot delivery problems and ensure compliance with service quality expectations.
- Oversaw budget implementation and employee performance reviews while coordinating training schedules and contract negotiations. Led initiatives for employee assessments and training programs, ensuring alignment with organizational goals. Managed contract negotiations and budget strategies to foster team development and operational efficiency.
- Oversaw weekly revenue report analysis to address discrepancies in payments. Provided support in enhancing client billing precision.
- Managed execution of monthly client incentive programs to guarantee accurate settlements and efficient payouts.
- Facilitated ride-behind observations and conducted field audits to reinforce compliance with established performance and service benchmarks.
- Coordinated the onboarding and operational launch of new markets in Florida and Texas to enhance regional presence.
- Integrated Florida market into local call center operations to provide additional assistance to clients.
Router / Dispatcher
Home Delivery Link
Edison, NJ
02.2011 - 11.2018
- Acted as the main contact for Macy’s and Bloomingdale’s customer service teams, addressing delivery inquiries and service escalations.
- - Planned and routed 70–74 delivery trucks daily across the tri-state area, balancing efficiency, capacity, and client service standards.
- - Ensured all routes were finalized before the 11:00 AM cutoff, maintaining an average of 13.1 stops per truck and route efficiency averages of 11.1 finishes.
- - Coordinated with dispatch and operations teams to implement service recovery actions and performance improvements.
- - Collaborated with dispatch and operations teams to execute service recovery actions and drive performance improvements.
- - Generated daily driver performance reports to monitor on-time delivery metrics and identify operational trends.
Crew Member
McDonald’s
South Brunswick, NJ
04.2010 - 02.2011
- - Operated drive-thru and front counter stations, ensuring accurate order processing and exceptional customer service.
- - Stocked supplies and supported team operations to maintain efficiency during peak service hours.
- - Stocked supplies and supported team operations, enhancing service flow during peak hours.
Education
High School Diploma -
Perth Amboy High School
Perth Amboy, NJSkills
- Last Mile Logistics
- Route Planning & Optimization
- Logistics Coordination
- Vendor Management
- Process Improvement
- Revenue analysis
- Market expansion support
- Team leadership
- Real-time problem solving
- Client Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
General Manager – Final Mile Operations
Werner Enterprises
11.2018 - Current
Router / Dispatcher
Home Delivery Link
02.2011 - 11.2018
Crew Member
McDonald’s
04.2010 - 02.2011
High School Diploma -
Perth Amboy High School