Christopher Vasquez
Margate,FL
Summary
Results-driven Hospitality Operations Manager with 9 years of experience managing high-volume restaurant and hotel pool operations. Led staff training, VIP service, and event execution while ensuring compliance with Forbes and SafeServe standards. Skilled in inventory control and scheduling, with expertise in SevenRooms, Infor, OnTrack, BirchStreet, GoAudits, and Workday.
Overview
2
2
Certifications
3
3
years of professional experience
Work History
F&B Manager
1 Hotels
South Beach, FL
11.2024 - Current
- Supervised day-to-day operations of an exclusive hotel pool and a high-revenue restaurant (part of a $20M+ revenue outlet), managing a staff of 50+ and ensuring elevated guest experiences for hotel guests and private events.
- Coordinated and executed private and banquet-style events for hotel guests and high-profile clients, managing event logistics, staffing, and vendor coordination to ensure seamless experiences.
- Conducted daily staff training and performance coaching, improving service consistency and guest satisfaction.
- Managed scheduling and labor optimization for pool operations and restaurant hours, enhancing coverage and minimizing overtime.
- Oversaw ordering and inventory processes, ensuring timely operational orders and accurate deliveries while maintaining cost control.
- Handled VIP reservations, special requests, and escalations with discretion and high service standards.
- Performed timecard corrections and liaised with payroll to ensure payroll accuracy.
- Utilized systems including SevenRooms (reservations & guest management), Infogenisis (property/ops), OnTrack, BirchStreet (procurement), GoAudits (inspections), and Workday.
- Maintained compliance with Forbes certification standards and SafeServe food safety protocols.
In Room Dining and Minibar Supervisor
1 Hotel South Beach
Miami Beach
08.2023 - 11.2024
- Supported daily guest service operations at luxury South Beach hotel.
- Assisted front desk, housekeeping, and concierge teams during high-volume shifts.
- Trained staff on service standards and hotel procedures.
- Handled guest requests and resolved concerns with timely follow-up.
- Shared guest issues with relevant departments to support smooth service.
- Applied safety, cleanliness, and hospitality policies across hotel operations.
- Tracked employee productivity and provided constructive feedback and coaching.
- Completed monthly inventory checks to maintain stock levels for all products.
- Improved workflow processes to shorten project completion times.
- Completed bi-weekly checks on food expiration for all minibars.
- Managed minibar removals during hotel buyouts of over 200+ rooms.
Education
High School Diploma -
Miami Dade College
Miami, FLSkills
- Private events & banquet operations
- VIP & celebrity guest relations
- Scheduling & labor management
- Inventory, purchasing & vendor coordination
- Timecard auditing & payroll corrections
- Opening/closing procedures & daily ops
- Food safety and compliance (SafeServe, Forbes standards)
- POS & hospitality systems: SevenRooms, Infogenesis, OnTrack, BirchStreet, GoAudits, Workday
- Having covers of 800 daily
- Team leadership & staff training
Certification
Forbes
Accomplishments
- Nominated multiple times as F&B leader of the quarter
- Gained the 4-Stars Forbes title for the hotel
- Won best restaurants in Miami Beach multiple times
Timeline
F&B Manager
1 Hotels
11.2024 - Current
In Room Dining and Minibar Supervisor
1 Hotel South Beach
08.2023 - 11.2024
High School Diploma -
Miami Dade College