Christopher Veldhuizen
Copperhead Harley-Davidson
Wichita Falls,TX
30
years of professional experience
Experienced with handling customer claims and resolving inquiries promptly. Utilizes strong communication and problem-solving skills to address customer needs effectively. Track record of maintaining positive relationships and ensuring client satisfaction through efficient service delivery.
Work History
Claims Customer Service Representative
11 Months- Welcomed customers and provided outstanding service, fostering satisfaction and encouraging repeat business.
- Streamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail.
- Gained valuable insights into customer needs through active listening skills, enabling tailored recommendations for additional coverage options that align with their specific requirements.
- Managed claims inquiries, providing timely and accurate information to customers.
- Collaborated with cross-functional teams to streamline claims handling procedures.
Claims Customer Service Representative
4 Years- Guided customers in product selection and addressed inquiries on motorcycle features, resulting in improved purchasing experiences.
- Delivered exceptional service by promptly addressing customer concerns, ensuring satisfaction and loyalty.
- Assisted customers in locating specific products and provided tailored advice, enhancing their shopping experience.
- Resolved complex claim issues, ensuring customer satisfaction and adherence to company policies.
- Maintained detailed records of customer interactions and claims progress within CRM systems.
- Maintained up-to-date knowledge on industry trends, contributing to team expertise in handling complex claims scenarios.
E-6 Staff Sergeant
20 Years- Collaborated with diverse coworkers to resolve product and service issues, contributing to improved customer satisfaction and team cohesion.
- Executed daily responsibilities with precision, ensuring operational reliability.
- Coordinated with cross-functional teams to align efforts, facilitating on-time project delivery and goal achievement.
Education
High School Diploma
Some College (No Degree) - Business Management
Skills
Customer relationship management
Customer service
Sales order management
Stock management
Inventory management
Microsoft Excel proficiency
Computer proficiency
Computer proficiency
Excel skills
Computer skills
Excel skills
Call management
Claims support
Sales support
Regulatory knowledge
Education and Training
other,other
Timeline
Claims Customer Service Representative
Copperhead Harley-Davidson
04.2025 - 03.2026Read More
Claims Customer Service Representative
Red River Harley-davidson
08.2020 - 08.2024Read More
E-6 Staff Sergeant
United States Marine Corps, USMC
07.1996 - 07.2016Read More
University of Phoenix
Some College (No Degree) from Business Management
Read More
Goldsboro High School
High School Diploma
Read More