Kokob Ghebrezghi

• Friendly and detail-oriented Claims Customer Service Representative with 2+ years of experience assisting policyholders with insurance claims. Skilled in handling sensitive customer interactions, explaining policy coverage and ensuring smooth claims processing. Strong multitasker with a passion for problem-solving and providing empathetic support.

Skills

• Insurance claims support
• Customer service & Client relations
• Policy explanation & communication
• Call handling (inbound/outbound)
• Problem-solving & conflict resolution
• Multitasking in fast-paced environments

• To patients provide customer service and technical support with issue or questions about their remote monitors
• Conduct follow up calls with patients and customers and research issues offline as needed
• Accurately and concisely document patient and customer feedback and any troubleshooting completed during each call
• Meet or exceed key performance and productivity such as quality, courtesy, expertise, and other metrics as defined by management
• Perform other duties as assigned
• Receive inbound calls from patients with newly implanted devices to educate them on the value of remote monitoring
• After Patients have received their monitors, walk them through setting up their monitor, troubleshooting, and completing their first transmission; confirm first transmission received by CareLink
• Escalate/ transfer call to leadership if an unsatisfied Patient is identified
• Exceeded goals through effective task prioritization and great work ethic
• Developed and maintained courteous and effective working relationships
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Maintained energy and enthusiasm in fast-paced environment
• Increased customer satisfaction by resolving issues

• Received callers providing exceptional listening skills to determine their call to address inquiries clearly and precisely
• Received customer service awards for critical to quality accuracy, high turnovers, and increased customer renewals
• Utilized Siebel software for data entry of customer service information for accuracy and quality control
• Typed memos, correspondence, reports, and other documentation including follow-up letters to customers
• Patients treated customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems
• Assist colleagues administratively typing letters, memos, and reports
• Organized customer information and account data for business planning and customer service purposes
• Managed route schedules to maximize time and fuel efficiency
• Created excel spreadsheets to track customer data and perform the intense reconciliation process
• Processed accounts receivable and assisted in reconciling accounts payable
• Followed up with customers regularly regarding services scheduled and payments due
• Medtronic: CSR will work with 'Stay Connected'