Kamari Polk
Addison,TX
Summary
Empathetic Customer Service Representative known for high productivity and efficiency in task completion. Possess specialized skills in policy interpretation, claims processing, product management, and customer dispute resolution. Excel in communication, problem-solving, and time management to deliver exceptional service and support to clients.
Overview
9
9
years of professional experience
Work History
Claims Customer Service Representative
Careington International Corporation
Frisco, Texas
08.2022 - 04.2025
- Gathered and analyzed information from customers, evaluated claim eligibility, and completed necessary paperwork for processing.
- Assisted customers with the completion of forms related to their insurance policies or claims process.
- Utilized various software programs such as Microsoft Office Suiteand specialized applications used by the organization.
- Responded promptly to customer inquiries via telephone, email, web chat, or other means as needed.
Sales Customer Service Representative
S4 Communications
Longview, TX
02.2019 - 07.2022
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Team Member
Popeye's Restaurants
Longview, Texas
12.2015 - 11.2018
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Some College (No Degree) - Certified Nurse Assistant
Kilgore College
Kilgore, TX09-2021
High School Diploma -
Longview High School
Longview, TX05.2018
Skills
- Data entry
- Computer proficiency
- Payment processing
- Scheduling
- Customer relationship management
- Problem solving
- Time management
- Sales support
- Claims support
- Benefits determination
- Sales expertise
- Claims processing
- Information analysis
Timeline
Claims Customer Service Representative
Careington International Corporation
08.2022 - 04.2025
Sales Customer Service Representative
S4 Communications
02.2019 - 07.2022
Team Member
Popeye's Restaurants
12.2015 - 11.2018
Some College (No Degree) - Certified Nurse Assistant
Kilgore College
High School Diploma -
Longview High School