Sakeena Summerville
Little Rock,AR
Summary
I am a results-driven, dependable, and hardworking professional known for quality, efficiency, and a strong commitment to exceptional customer service, bolstered by critical thinking skills. I am proficient in MS Office, including MS Word and PowerPoint, with a typing speed of 42 WPM and 10-key proficiency. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
8
8
years of professional experience
Work History
Claims Customer Service Representative
TaTa Consulting Services/TransAmerica Life Insurance Company
Little Rock, AR
05.2022 - 06.2024
- Utilized various software programs such as Microsoft Office Suiteand specialized applications used by the organization.
- Monitored incoming calls for volume levels during peak periods in order to ensure that calls were answered promptly.
- Advised customers on how to submit claims correctly according to policy terms and conditions.
- Assisted customers with the completion of forms related to their insurance policies or claims process.
Loss Mitigation Back End Closer
Wipro
Little Rock, AR
06.2021 - 05.2022
- Ensured completeness of files prior to underwriting hand-off and facilitated coordination with title companies for seamless closings.
- Verified accuracy of all closing documents for completeness and compliance.
- Reviewed and corrected errors on interest, principal and closing costs.
- Assembled and compiled documents for loan closings.
- Prepared and typed loan applications, closing documents or legal documents using computers.
Store Manager
Dollar General
Little Rock, AR
05.2018 - 04.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Handled employee scheduling and payroll administration
- Demonstrated exceptional customer service skills by assisting an average of 300+ individuals daily with their product selections.
- Recruited, trained and supervised new employees.
Assembly Worker/ Machine Operator
Molex
Maumelle, AR
05.2017 - 11.2017
- Consistently evaluated product quality against industry standards and promptly rejected sub-standard items in accordance with company procedures
- Assessed finished goods to verify completeness of orders
- Recorded information regarding product testing, meter readings, and production dates and times.
- Maintained a clean work area to ensure safety standards were met.
Order Puller
Dillard's Fulfillment Center
Maumelle, AR
11.2016 - 03.2017
- Completed staging and packaging for online customer orders
- Sorted and reviewed items accurately for appropriate organization
- Verified item counts against pick lists and reported discrepancies to supervisor.
- Checked for accuracy of items pulled and ensured that all orders were complete.
- Pulled orders from shelves to fulfill customer requests.
Education
Associate in Healthcare Management -
Ultimate Medical Academy
Coldwater, Florida01.2018
GED -
Crowley's Ridge Technical Institute
Forrest City, AR09.1998
Skills
- Insurance knowledge
- Policy Interpretation
- Insurance terminology
- Policy understanding
- Data Entry
- Customer Service
- Problem-solving aptitude
- Decision-Making
- Organizational Skills
- Time Management
Languages
English
Professional
References
References available upon request.
Timeline
Claims Customer Service Representative
TaTa Consulting Services/TransAmerica Life Insurance Company
05.2022 - 06.2024
Loss Mitigation Back End Closer
Wipro
06.2021 - 05.2022
Store Manager
Dollar General
05.2018 - 04.2021
Assembly Worker/ Machine Operator
Molex
05.2017 - 11.2017
Order Puller
Dillard's Fulfillment Center
11.2016 - 03.2017
Associate in Healthcare Management -
Ultimate Medical Academy
GED -
Crowley's Ridge Technical Institute
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