Cheyenne Puckett
Riverview,MI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Claims Customer Service Representative
Blue Cross Blue Shield Michigan
02.2023 - Current
- Documented all customer interactions in company's database system.
- Supported company policies by adhering to privacy and confidentiality procedures.
- Resolved complex claims inquiries, ensuring customer satisfaction and adherence to policy guidelines.
Sales Consultant
Village Green Holding
07.2021 - 01.2023
- Overcame objections with successful product demonstrations and persuasive communication
- Provided continued customer support after closing sales.
- Conducted product demonstrations to showcase features and benefits, enhancing client understanding.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
Dental Sterilization Technician
Taylor Smiles
08.2020 - 08.2021
- Cleaned treatment rooms between patients by wiping down surfaces with disinfectant wipes or spray solutions.
- Updated patient records with information about specific instrument sets used during their appointment if required by practice protocol.
- Ensured compliance with infection control protocols and safety regulations.
- Operated autoclaves and sterilization equipment to maintain dental instruments.
Pharmacy Technician
Garden City Hospital
10.2018 - 08.2020
- Followed medication-handling techniques and industry best practices to minimize risk and maintain accuracy.
- Maintained accurate inventory levels, minimizing stock discrepancies and ensuring availability of medications.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Pharmacy Technician
Meijer Distribution Center
03.2018 - 01.2020
- Cleaned and sterilized equipment, work areas and glassware for safety.
- Filled bottles or packaging with measured medication amounts manually or mechanically.
- Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels.
- Trained new pharmacy technicians in proper procedures and protocols required by job role.
Bank Teller
Unified Communities Federal Credit Union
03.2016 - 01.2019
- Delivered exceptional service with friendly approach to retain and acquire customers.
- Trained new employees on procedures and sales strategies to boost team success.
- Processed customer transactions efficiently using teller systems and cash management tools.
- Provided exceptional customer service, resolving inquiries and addressing account-related issues promptly.
Education
MBA - Human Resources
Colorado Technical University
Colorado Springs, CO08.2026
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, Colorado07.2025
Skills
- Interpersonal Skills
- Insurance Knowledge
- Customer Education
- Time Management
- Active Listening
- Compliance Awareness
- Call management
- Data entry proficiency
Timeline
Claims Customer Service Representative
Blue Cross Blue Shield Michigan
02.2023 - Current
Sales Consultant
Village Green Holding
07.2021 - 01.2023
Dental Sterilization Technician
Taylor Smiles
08.2020 - 08.2021
Pharmacy Technician
Garden City Hospital
10.2018 - 08.2020
Pharmacy Technician
Meijer Distribution Center
03.2018 - 01.2020
Bank Teller
Unified Communities Federal Credit Union
03.2016 - 01.2019
MBA - Human Resources
Colorado Technical University
Bachelor of Science - Business Administration And Management
Colorado Technical University