Christopher Vicchiullo
OhioHealth Group
Westerville,OH
13
years of professional experience
Results-driven professional with a strong background in customer relations and operational support. Known for promoting brand awareness and delivering impactful training, ready to enhance customer experience and drive service excellence.
Work History
Service Excellence Ambassador Representative
7 Years- Trained and mentored new ambassadors on best practices for community engagement.
- Developed strategic partnerships with local organizations to enhance program visibility and impact.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly a friendly demeanor and can-do a can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Coordinated communication between patients and healthcare providers for improved care delivery.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set the tone of customer experience and provide a welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Facilitated workshops and seminars to educate the public on preventive health measures.
Administrative Clerk
5 Years- Coordinated scheduling for medical staff, optimizing operational efficiency.
- Managed patient records and ensured compliance with healthcare regulations.
- Processed incoming correspondence and routed to appropriate departments.
- Assisted in inventory management of office supplies and medical materials.
- Maintained accurate data entry, enhancing record-keeping accuracy.
- Developed streamlined filing systems, improving document retrieval times.
- Facilitated communication between departments to enhance workflow efficiency.
Education
Managerial School - Hotel Accounting And Property Management
Skills
Customer engagement
Team management
Product knowledge
Brand awareness
Timeline
Service Excellence Ambassador Representative
OhioHealth Group
07.2019 - 07.2026Read More
Administrative Clerk
Macintosh Healthcare
03.2013 - 03.2018Read More
Hilton Hotels Managerial Education
Managerial School from Hotel Accounting And Property Management
Read More