Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nicole Adona

Phoenix,AZ

Summary

Achieved a notable customer satisfaction increase at Hertz, Dollar, and Thrifty by enhancing service delivery and resolving disputes swiftly. Demonstrated a strong ability in relationship building and customer engagement, alongside a goal-oriented mindset. Passed the SIE exam on the first try, and I've developed a real passion for the finance industry. My goal in everything I do is to make a lasting impression on the ones I'm able to service. So I'm committed to passing my Series 7 since I was just 1% off from passing. I see how I can make a difference in peoples lives by helping them set up their lives for success and financial freedom.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Excellence Registered Representative

Vanguard
02.2024 - 06.2024
  • Hired on in December of 2023. Studied on my own with self bought materials until I officially starting our organized training on February 5th, 2024.
  • I built a great relationship with our leaders, tutors, and fellow crew members. Many of whom said that I could use their names as a reference.
  • Passed my SIE exam on my first attempt.
  • I just missed passing my Series 7 exam earning a 71%, when a 72% was needed.

Function Manager

Hertz, Dollar, And Thrifty
05.2017 - 04.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Site Manager

Magic Memories At The Hilton Waikoloa Village
06.2008 - 05.2017
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Interviewed, hired, and trained new workers.

Education

High School Diploma -

Kealakehe High School
Kailua-kona, HI

Skills

  • Customer service and support
  • Customer Engagement
  • Relationship Building
  • Goal-oriented mindset

Certification

Finra SIE License

Timeline

Customer Excellence Registered Representative

Vanguard
02.2024 - 06.2024

Function Manager

Hertz, Dollar, And Thrifty
05.2017 - 04.2020

Site Manager

Magic Memories At The Hilton Waikoloa Village
06.2008 - 05.2017

High School Diploma -

Kealakehe High School

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Nicole Adona