Christopher Wagner
Mount Joy,PA
Summary
Results-driven BDC Manager specializing in developing and monitoring successful outbound and inbound phone and internet campaigns to maximize dealership traffic. Demonstrated business development, leadership and operations experience in busy automotive center. Hires, trains and motivates BDC team to meet sales and customer service objectives.
Overview
23
23
years of professional experience
Work History
BDC Manager
Lancaster Toyota Mazda
05.2001 - 08.2024
- Service BDC Manager helping to complete daily tasks of warranty administration and scheduling service appointments
- Focused on team building, motivating team members to work together developing their strengths and address any weaknesses
- Managed the call center team associates, performed record keeping for state inspection
- Reynolds and Reynolds DMS Administrator
- Xtime Software Administrator
- Dealer Daily Software Administrator
- Mazda BDC Certification/ Toyota BDC Certification 1999 - 2024
Education
Associate's degree - Automotive Technology
Pennsylvania University
Williamsport, PA06.2001
Skills
- Toyota/Mazda Warranty Administration (10 years)
- Reconciled warranty receivables with payments, resulting in improved accounting accuracy
- Followed up on outstanding claims and resolved payment issues, resulting in reduced outstanding balances
- Maintained an organized and efficient warranty claim filing system, allowing for easy retrieval of records when needed
- Maintained accurate service records as required by the warrantor, ensuring compliance and accountability
- Xtime Software Administration (10 years)
- Microsoft Office (10 years)
- Automotive Service Management (10 years)
- Service Technician Experience (10 years)
- Customer Service Management (10 years)
- BDC Management (10 years)
- Dealership End Of Month Work In Progress (10 years)
- Reynolds And Reynolds Software Administration (10 years)
- Maintained accurate records for the PA state inspection auditor
- Data Migration
Accomplishments
- Sound knowledge of warranty policy administration procedures.
- Extensive experience working within the auto industry.
- Solid knowledge of basic vehicle functions and parts.
- Ability to submit claims within a reasonable period of time.
- Adept at resubmitting rejected claims in an attempt to secure warranty coverage.
- Ability to process warranty claims for Toyota and Mazda manufacturers.
- Good problem solving abilities and communication skills.
Additionalinformation - References
- Bruce Burger, Retired Service Manager, Lancaster Toyota/Mazda, 717-940-7947
- Colleen Warren, CFO, Lancaster Toyota/Mazda, 717-617-8023
- Richard Regan, Senior Sales Manager, Lancaster Toyota/Mazda, 717-666-4109
Timeline
BDC Manager
Lancaster Toyota Mazda
05.2001 - 08.2024
Associate's degree - Automotive Technology
Pennsylvania University
Similar Profiles
Dazlyn M. GageDazlyn M. Gage
Team Leader -Quality Repair Confirmation & Sales at Mazda Toyota ManufacturingTeam Leader -Quality Repair Confirmation & Sales at Mazda Toyota Manufacturing
Christopher HeningburgChristopher Heningburg
Team Member at Mazda Toyota ManufacturingTeam Member at Mazda Toyota Manufacturing
Kiana HammondsKiana Hammonds
Logistics Team Leader at Mazda Toyota Manufacturing USA, IncLogistics Team Leader at Mazda Toyota Manufacturing USA, Inc