Winifer Cristina Morel Reyes
Newark,USA
Summary
Experienced with business development and customer relationship management. Utilizes leadership skills to drive team success and optimize customer engagement strategies. Track record of implementing effective CRM systems and fostering strong client relationships.
Overview
13
13
years of professional experience
Work History
BDC Manager
Blue Streak Fleet Lease Sales
Elizabeth, NJ
03.2025 - Current
- Leveraged technology to respond to customer website, social media and email inquiries.
- Developed strong relationships with external vendors to secure favorable pricing structures for marketing tools and services required in the BDC operations.
- Collaborated with sales leadership to develop competitive pricing strategies that aligned with company objectives and market trends.
- Identified and resolved data-handling errors and hardware conflicts to maintain organizational IMS infrastructure.
- Built relationships with customers and community to promote long term business growth.
BDC Manager
New Jersey Used Cars Center
Irvington, NJ
01.2021 - 02.2025
- Expanded market reach with innovative advertising strategies and compelling promotional materials.
- Posted appointments on internal board to notify sales department.
- Generated promotional letters, postcards and emails to encourage customers to visit dealership.
- Logged customer comments in dealer management system for follow-up.
- Spearheaded special projects aimed at driving continuous improvement within the department''s processes and systems.
- Offered incentives to reschedule no-show and canceled appointments.
- Oversaw security and information retention policies and practices according to internal and government-ordered standards.
- Developed information extraction and monitoring practices based on up-to-date InfoSec standards.
- Set and achieved company defined sales goals.
- database leads.
- Contributed to team objectives in fast-paced environment.
Customer Service Representative
Lyneer Staffing Solutions
Elizabeth, NJ
02.2020 - 12.2021
- Performed data entry for customer information and orders
- Managed client records
- Set up client appointments
- Performed customer service surveys
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
Passenger Service Agent
Menzies Aviation
Newark, NJ
12.2014 - 05.2019
- Interact with customers and provide information about products or services as well as handling and resolving customer complaints.
- Excellent communication skills
- Possess basic computer skills
- Able to work under time constraints
- Ability to speak a foreign language
Secretary
Rutgers University
Newark, NJ
09.2012 - 11.2014
- Receive and place telephone calls.
- Make photocopies of correspondence, documents, and other printed matter.
- Prepare and distribute invoices to bill clients or pay account expenses.
- Draft and type office memos.
Education
Associate Of Business Administration - Business Administration
Southern New Hampshire University
Hooksett, NHHigh School Diploma - undefined
Shabazz High School
Newark, NJ06.2012
Skills
- Front Desk (5 years)
- Public Notary
- Spanish
- Time Management (5 year)
- English (15 years)
- Microsoft Word (6 years)
- Translation (6 years)
- Computer Skills (10 year)
- Administrative Experience (6 years)
- Organizational Skills (6 years)
- Multilingual (15 year)
- Special Needs
- Microsoft Office (6 years)
- Data Entry
- Typing
- Communication Skills
- Sales
- Microsoft Excel
Languages
English - Expert
Full Professional
Spanish
Full Professional
Accomplishments
- Achieved results by introducing Software for typing tasks.
- Resolved product issue through consumer testing.
- Achieved Result through effectively helping with task
Timeline
BDC Manager
Blue Streak Fleet Lease Sales
03.2025 - Current
BDC Manager
New Jersey Used Cars Center
01.2021 - 02.2025
Customer Service Representative
Lyneer Staffing Solutions
02.2020 - 12.2021
Passenger Service Agent
Menzies Aviation
12.2014 - 05.2019
Secretary
Rutgers University
09.2012 - 11.2014
High School Diploma - undefined
Shabazz High School
Associate Of Business Administration - Business Administration
Southern New Hampshire University