Christopher Ward
Customer Service
San Diego,CA
Summary
Attentive Assembly Supervisor with 20 years of experience in forming and painting assembly. Talented at overseeing assemblers to meet deadlines and quality standards. High endurance when standing for long hours with minimal downtime.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Forming Miniatures
Musket Miniatures
Idyllwild, CA
12.2019 - Current
- Prevented excess waste of product or components by performing frequent inspections.
- Operated extrusion line by maintaining proper speeds and adjustments to deliver quality product and production rates.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Security Officer
Allied Universal Security Services
San Diego, CA
02.2018 - 12.2019
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Authenticated boarding passes, identification and passports to prevent fraudulent travel.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Bakery Clerk
Vons Grocery Store
Mammoth Lakes, CA
07.2015 - 12.2017
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Food Court Cashier /Day Stocker
Mammoth Mountain Ski Resort
Mammoth Lakes, CA
11.2009 - 05.2012
- Monitored self-checkout systems and provided assistance or intervention where required.
- Made change and issued receipts or tickets to customers for each transaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Resolved customer complaints independently or with aid of supervisor.
- Greeted over 500 customers per day and communicated effectively to obtain accurate orders.
- Performed cash, card and check transactions to complete customer purchases.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained current knowledge of pre-check and cashiering procedures.
Education
GED -
Mission Bay High School
San Diego, CA 09.1981 - 05.1984
Skills
Shift Scheduling
Machining operations
Order packaging
Quality control guidelines
Employee coaching
Timeline
Forming Miniatures
Musket Miniatures
12.2019 - Current
Security Officer
Allied Universal Security Services
02.2018 - 12.2019
Bakery Clerk
Vons Grocery Store
07.2015 - 12.2017
Food Court Cashier /Day Stocker
Mammoth Mountain Ski Resort
11.2009 - 05.2012
GED -
Mission Bay High School
09.1981 - 05.1984