Christopher Watson
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering nine years of experience in Information Technology.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Desktop/Deskside Support
Unisource/TEP
08.2021 - 08.2024
- ServiceNow (Ticketing and Inventory Management), SME VOIP Cisco Desk phone Management, Excel (Office Inventory IT Assets), Microsoft Config Manager, SCCM, Remote Viewer, Software Center, PXE Boot Deployments, Verizon Business - Cellular Deployments, iCloud (Apple Device - Onboarding, Upgrades and Replacements)
Help Desk
Unisource/TEP
- 08.2024
- ServiceNow (Ticketing), OneNote (Knowledgebase), Cisco Unity, Remote Viewer, Several In-House Password and Configuration Sites
Tech Support Specialist
Sparklight
02.2018
- Complete technical support for all services provided for both residential and business customers
Tech Support Specialist
Staples
06.2015 - 12.2017
- Upgrade Computer hardware components, Install/uninstall varied applications, Update Drivers, Perform backups, Remove various viruses, Educate on general computer usage, Sold various software/hardware upgrade based on consultation
Tech Support Specialist
Staples
02.2014 - 05.2014
- Upgrade Computer hardware components, Install/uninstall varied applications, Update Drivers, Perform backups, Remove various viruses, Educate on general computer usage, Sold various software/hardware upgrade based on consultation
Fraud Analyst - Claims Specialist
PayPal Inc.
05.2011 - 08.2012
- Vet incoming calls relate to fraudulent transactions for identity using software resources, Assist customers whose accounts had been fraudulently used gave guidance on navigating fraud processes and assist in the reclamation of account, Audit auctions on Ebay where PayPal services were used to identify fraudulent auctions and transactions
C3 Technical Support Representative
Godaddy.com
07.2010 - 11.2010
- Provided customer support and assistance; responded to all customer questions, inquiries, and requests, Accepted a high-volume of incoming phone calls in a fast-paced call center environment; responding to inquiries, questions, and complaints regarding GoDaddy products and services, Setup and/or provide guidance and support in the installation of Microsoft Exchange and other proprietary email applications, Identified, troubleshot, diagnosed, and effectively resolved complex and highly-technical issues with HTML, PHP, Wordpress, Forum, or CSS coded sites on both MS Windows and Linux Server, Educated customers on establishing an online presence and a webstore for their business, Conducted needs assessments with clients and recommended and up-sold products and services; successfully achieved and exceeded established sales goals and objectives and retained customers, Achieved high-quality scores and above-average first call resolution rates which enhanced service
National Account Representative - Accessory Account Manager - Customer Service Representative - Accounting Assistant
Fender Musical Instruments
12.1999 - 04.2008
- Accurately prepared invoices and analyzed outgoing payment logs, and archived order and warehouse files and statements, Provided customer support and assistance; responded to customer questions, inquiries, and requests, Accepted a high-volume of incoming phone calls from music retailers regarding defective products and implemented returns and/or replacement parts based on defects; transferred calls to specific departments and escalated calls as necessary, Informed callers of new products and provided parts data, Managed and maintained an account roster of 400+ retailers throughout the Midwest and tracked inventory or sales throughout the store; ensured proper stock/inventory to maintain profitability, Established and maintained professional and productive relationships with customers and music retailers and made effective product and service recommendations based upon their music niches, Data-mined sales histories of retailers to effectively understand market conditions and to develop growth strategies and conducted comprehensive market research to create new pricing strategies, Successfully increased sales numbers year-over-year with several key accounts which increased overall revenue and enhanced undervalued accounts, increasing sales by $14,000+ in one account, Created report of Gibson Vs PRS Copyright appeals hearing, for Fender Distribution Sales relating to Gibson claim of copyright for single-cutaway designs, Created several animated videos for in-house use, Consulted Fender's Web Development Team on finer details of video compression for internet video distribution
Education
Associate of Applied Science -
The Art Institute of Phoenix
Phoenix, AZ12.1997
Skills
- Remote Support
- Support Services
- Customer Relationship Management
- Training and coaching
Certification
- Comptia A+ Certified
- Studying for Network+
Landscape Photography
I like seeking out areas not often traveled and previously photographed, selecting a framed composition, dialing in camera and lens settings and activating the shutter.
Timeline
Desktop/Deskside Support
Unisource/TEP
08.2021 - 08.2024
Tech Support Specialist
Sparklight
02.2018
Tech Support Specialist
Staples
06.2015 - 12.2017
Tech Support Specialist
Staples
02.2014 - 05.2014
Fraud Analyst - Claims Specialist
PayPal Inc.
05.2011 - 08.2012
C3 Technical Support Representative
Godaddy.com
07.2010 - 11.2010
National Account Representative - Accessory Account Manager - Customer Service Representative - Accounting Assistant
Fender Musical Instruments
12.1999 - 04.2008
Help Desk
Unisource/TEP
- 08.2024
Associate of Applied Science -
The Art Institute of Phoenix
- Comptia A+ Certified
- Studying for Network+
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