Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Webber

Cape Coral,FL

Summary

Dynamic leader with a proven track record at Hertz Car Rental, enhancing customer satisfaction and exceeding sales goals through innovative solutions and effective problem-solving. Skilled in conflict resolution and organization, I've successfully guided teams towards achieving organizational objectives, demonstrating exceptional interpersonal communication and a commitment to excellence.

Overview

33
33
years of professional experience

Work History

MA 2

Hertz Car Rental
Naples, FL
04.2024 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.

President

Choice Transport, Inc.
Broken Arrow, OK
04.2002 - 09.2023
  • Guided senior management team in setting and achieving organizational goals.
  • Negotiated contracts with vendors for services such as IT maintenance or event catering.
  • Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
  • Developed policies, procedures, and short-term and long-term goals for the organization.
  • Provided leadership and guidance on budgeting decisions to maximize resources available.
  • Analyzed financial statements and forecasts to improve programs, performance and policies.
  • Initiated projects aimed at improving customer service standards across departments.
  • Negotiated contracts with vendors, suppliers and other partners.
  • Monitored market trends and adjusted strategies accordingly.
  • Drove revenue by cultivating successful client relations.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.

Vice President of Operations

Power Express, Inc
Tulsa, OK
01.1992 - 01.2002
  • Supervised daily operations of multi-million dollar divisional operation.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Resolved escalated customer complaints regarding product and service quality or delivery delays.
  • Diminished regulatory risks by strict adherence to insurance and safety regulations.
  • Boosted company profits by optimizing performance strategies and increasing efficiency.
  • Negotiated contracts with vendors, suppliers, and service providers.
  • Lead initiatives aimed at improving customer service levels through process optimization.
  • Assisted sales team with development of aggressive sales strategies to achieve sustained market growth.

Education

Associate of Science - Engineering/Computer Science

University of Oklahoma
Norman, OK
05-1990

Skills

  • Attention to detail
  • Interpersonal communication
  • Organization
  • Conflict resolution
  • Customer relations
  • Active listening
  • Calm under pressure
  • Training & Development
  • Friendly, positive attitude
  • Problem-solving

Timeline

MA 2

Hertz Car Rental
04.2024 - Current

President

Choice Transport, Inc.
04.2002 - 09.2023

Vice President of Operations

Power Express, Inc
01.1992 - 01.2002

Associate of Science - Engineering/Computer Science

University of Oklahoma

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Christopher Webber