Christopher West
Vancouver,WA
Summary
Dynamic management professional with 17 years experience in accounts receivables management. Adept leader known for maintaining low attrition rates and fostering collaborative teams. Expertise in regulatory compliance ensures optimal patient-centric care. Proficient in metric analysis, technological efficiency, and project management methodologies. Skilled in conflict resolution and equipped with advanced critical thinking abilities to drive operational excellence in hospital billing services.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager of Accounts Receivables and Collections
Asset Recovery Group, Inc.
Portland, OR
06.2007 - Current
- Successfully mentor and lead multidisciplinary teams in all phases; In person full time as well as on a remote/hybridized basis.
- Develop and enhance processes and procedures.
- Effectively ensure robust and timely collection strategies are adhered to and worked efficiently.
- Maintain attrition rate under 20% since 2019.
- Proactively monitor and coach staff based on key performance indicators metrics.
- Manage risk mitigation unit - Respond to industry compliance bodies such as: Consumer Finance Protection Bureau, Attorney General, Better Business Bureau and Federal .
- Generate data driven performance reports monthly, quarterly, and annually.
Education
Associate of Science -
Heald College - Central Administrative Office
PortlandSkills
- Subject matter expert in accounts receivables management with focus primarily on the healthcare industry
- Proven coach, mentor, and leader
- Engaging customer success management
- Successful collaborator
- Metric analysis using excel, tableau, with some knowledge of SQL
- Technological efficiency in many applications and platforms
- Conflict resolution management
- Maintain active knowledge of all impacting legislative and regulatory affairs
- High level knowledge of Epic
- Knowledge of management using Agile methodologies
- Executing project management using tools such as Jira and Confluence
- Advanced critical thinking
Accomplishments
- Former President - Oregon Collectors Association.
- Former Vice President - Oregon Collectors Association.
Certification
- Agile Product Owner Role Foundations | Issued by Project Management Institute - 01/23/2024
- Agile Project Management with Jira Cloud | Issued by Project Management Institute - 01/30/2024
- Scrum Basics | Issued by Project Management Institute - 01/18/2024
References
References available upon request.
Timeline
Manager of Accounts Receivables and Collections
Asset Recovery Group, Inc.
06.2007 - Current
Associate of Science -
Heald College - Central Administrative Office
- Agile Product Owner Role Foundations | Issued by Project Management Institute - 01/23/2024
- Agile Project Management with Jira Cloud | Issued by Project Management Institute - 01/30/2024
- Scrum Basics | Issued by Project Management Institute - 01/18/2024
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