Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Staff Nurse, Integrated Call Center
University of Iowa Health Care
Iowa City, IA
12.2020 - 05.2025
Provided telephone triage services to patients in need of medical advice.
Identified appropriate interventions based on assessment results.
Performed detailed reviews of patient records to determine appropriate action plans and referrals, if necessary.
Determined whether a caller's complaint is an emergency situation requiring immediate referral to a physician or urgent care facility.
Responded promptly and professionally to incoming calls from patients seeking medical advice or assistance.
Communicated effectively with physicians regarding patient conditions and concerns.
Educated patients about available resources and how to access them.
Provided emotional support and reassurance to callers in distress.
Attended educational workshops to maintain current competency and licensure in nursing specialty.
Psychiatric Access Nurse Specialist
Mercy Iowa City
Iowa City, IA
08.2015 - 11.2020
Conducted crisis intervention when necessary by providing emotional support and safety planning.
Participated in multidisciplinary team meetings to discuss patient cases and develop comprehensive treatment plans.
Responded promptly to emergency situations involving behavioral disturbances or potential harm to self or others.
Collaborated with physicians, psychiatrists, social workers and other healthcare professionals to ensure quality care for patients.
Educated patients and families on mental health conditions and treatment options.
Provided direct patient care by assessing and monitoring physical, psychological and emotional status of patients.
Observed strict safety measures, including checking medication dosages before administration to patients.
Clinic Nurse
Family Medicine & More
Hiawatha, IA
04.2015 - 08.2015
Maintained accurate patient records and documentation according to clinic standards.
Monitored vital signs, laboratory results, and other health data.
Managed inventory of supplies to ensure adequate stock levels at all times.
Administered medications and immunizations as prescribed by a physician.
Reviewed lab results with patients and answered any questions they may have had.
Answered patient questions regarding their medical conditions or treatment plans.
Assisted physicians with exams, treatments, and procedures.
Prepared patient rooms for visits by cleaning, sanitizing equipment and stocking supplies.
Collected blood samples using phlebotomy best practices and labeled specimens for testing.
Observed, recorded and reported patients' conditions and reactions to drugs and treatments.
Observed strict safety measures, including checking medication dosages before administration to patients.
Staff Nurse/Psychiatric Access Nurse
Mercy Medical Center
Cedar Rapids, IA
07.2014 - 08.2015
Participated in multidisciplinary team meetings to discuss patient cases and develop comprehensive treatment plans.
Performed ongoing assessments of client's needs throughout the course of their treatment program.
Actively participated in clinical rounds with other healthcare providers discussing current patient cases.
Responded promptly to emergency situations involving behavioral disturbances or potential harm to self or others.
Collaborated with physicians, psychiatrists, social workers and other healthcare professionals to ensure quality care for patients.
Provided direct patient care by assessing and monitoring physical, psychological and emotional status of patients.
Observed strict safety measures, including checking medication dosages before administration to patients.
Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Staff Nurse
UnityPoint, St. Luke’s Hospital
Cedar Rapids, IA
01.2011 - 07.2014
Performed ongoing assessments of client's needs throughout the course of their treatment program.
Evaluated effectiveness of interventions through regular observation and feedback from clients.
Actively participated in clinical rounds with other healthcare providers discussing current patient cases.
Responded promptly to emergency situations involving behavioral disturbances or potential harm to self or others.
Provided direct patient care by assessing and monitoring physical, psychological and emotional status of patients.
Observed strict safety measures, including checking medication dosages before administration to patients.
Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Education
Associate’s Degree in Nursing -
Kirkwood Community College
Cedar Rapids, IA
05.2010
Bachelor’s Degree in Psychology with a Minor in Social Work -
University of Iowa
Iowa City, IA
05.2008
Master of Science - Nursing
Capella University
Minneapolis, MN
Skills
Patient assessment
Medication administration
Patient education
Emotional support
Effective communication
Direct patient care
Mental health nursing
Excellent communication
Active listening
Certification
Registered Nurse, Iowa Board of Nursing, 126847, 07/2025
Basic Life Support for Healthcare Providers (BLS), American Heart Association, 235418017703, 06/2025
Child and Dependent Adult Abuse Mandatory Reporter, State of Iowa, 05/2027
Awards
DAISY Award Nominee, 07/2019
Timeline
Staff Nurse, Integrated Call Center
University of Iowa Health Care
12.2020 - 05.2025
Psychiatric Access Nurse Specialist
Mercy Iowa City
08.2015 - 11.2020
Clinic Nurse
Family Medicine & More
04.2015 - 08.2015
Staff Nurse/Psychiatric Access Nurse
Mercy Medical Center
07.2014 - 08.2015
Staff Nurse
UnityPoint, St. Luke’s Hospital
01.2011 - 07.2014
Associate’s Degree in Nursing -
Kirkwood Community College
Bachelor’s Degree in Psychology with a Minor in Social Work -