Serviced-focused District Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
District Manager
ADT Security
Louisville, KY / Knoxville TN
11.2023 - Current
Supervised four separate districts, enforcing high-quality standards of operation.
Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
Solutions Advisor
ADT Security
Jacksonville, FL
11.2021 - 11.2023
Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Developed and delivered engaging sales presentations to convey product benefits.
Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
Retained excellent client satisfaction ratings through outstanding service delivery.
General Manager / CEO
DALOWHIT Corp.
Fleming Island, FL
12.2013 - 01.2022
Managed budget, employee reviews, training, and schedules.
Developed and maintained relationships with customers and suppliers.
Turned our store from a 500k yearly store to 870k yearly.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Network Admin Certification - Information Technology
St. Johns River State College
Palatka, FL
12.2022
High School Diploma -
Treasure Coast High School
Port Saint Lucie, FL
06.2013
Skills
Public Speaking
Customer Acquisition
Complaint Handling
Managing inventory
Sales Experience
Fixing/ Troubleshooting computers
Managing multiple teams
Multitasking
Leadership skills
Recruiting and hiring
Accomplishments
Have successfully managed and owned a business for 10 years with up to 30 employees.
Timeline
District Manager
ADT Security
11.2023 - Current
Solutions Advisor
ADT Security
11.2021 - 11.2023
General Manager / CEO
DALOWHIT Corp.
12.2013 - 01.2022
Network Admin Certification - Information Technology