Christopher Wigley
Brandon,MS
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Agent
Alfa Insurance
02.2023 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Developed and implemented marketing strategies to boost sales and increase customer base.
Risk Management Specialist
Mississippi Insurance Alliance
11.2018 - 02.2023
- Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Trained staff in risk management policies and monitored compliance to control company liability.
Education
Bachelor of Arts - English
Mississippi College
Clinton, MS12.2012
Skills
- Partnership Cultivation
- Operational Efficiency
- Revenue Generation
- Life Insurance
- Quotes and Sales
- Email Marketing
- Insurance Coverage Review
- Customer Follow-Up
- Client Needs Analysis
Certification
Accredited Customer Service Representative
Timeline
Insurance Agent
Alfa Insurance
02.2023 - Current
Risk Management Specialist
Mississippi Insurance Alliance
11.2018 - 02.2023
Bachelor of Arts - English
Mississippi College
Accredited Customer Service Representative
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