Christopher Wiles
Gilbert,AZ
Summary
Dynamic entrepreneur with a proven track record at Total Pest Elimination / Wiles Pest Services, excelling in operations management and customer service. Skillfully increased customer satisfaction through strategic planning and effective communication. Demonstrated expertise in vendor negotiation and relationship management, fostering significant business growth. Cultivates a productive work environment, enhancing team performance and client relations.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Owner/Operator
Total Pest Elimination / Wiles Pest Services
Queen Creek, AZ
11.2006 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
Education
Bachelor - Strategic Management
Northern Arizona University
Flagstaff, AZ05.2025
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Operations oversight
- Inventory management
- Strategic planning
- Relationship management
- Human resources
- Budget development
- Human resource management
- Marketing strategy development
- Performance analysis
- Business operations management
- Client relationship management
- Vendor negotiation
- Preventative maintenance
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Schedule management
- Document management
Timeline
Owner/Operator
Total Pest Elimination / Wiles Pest Services
11.2006 - Current
Bachelor - Strategic Management
Northern Arizona University