Christopher Wilkes Wilbur

Accomplished Technical Product Owner with2+ years of experience leading cross-functional teams to deliver high-impact digital products in an Agile environment. Proven track record of managing end-to-end product lifecycles, from backlog creation to feature delivery, while driving system migrations, process improvements, and enhancing user experiences. Skilled in JIRA, Agile methodologies (Scrum), and project management, with expertise in mobile and web platforms. Adept at collaborating with stakeholders and development teams to ensure alignment with business goals and deliver measurable results

• Lead the product lifecycle, balancing both product ownership and Scrum Master responsibilities in an Agile environment
• Collaborate with UX teams and stakeholders to define, prioritize, and translate user requirements into actionable user stories and features
• Manage product backlog in JIRA, leading Agile ceremonies (sprints, stand-ups, retrospectives) to ensure timely delivery of features and continuous improvement
• Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
• Oversee feature launches and live operations, handling product sign-offs and driving execution of live testing processes
• Analyze product performance post-launch, using feedback to identify areas for improvement and enhance the user experience
• Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.

Key Achievements:

• Led the migration of an outdated Learning Management System (LMS) to a modern .NET framework, launching30 new learning products
• Directed a full code overhaul, migrating third-party code to an Angular-based internal codebase, improving stability and performance
• Managed mobile development teams to ensure a seamless learning experience across desktop and mobile platforms
• Launched a Proctor Exam engine that improved user experience and stabilized the learning environment
• Developed a tool for managing student exam accommodations, saving hundreds of hours annually
• Created a User Acceptance Testing (UAT) process, enhancing product stability and customer satisfaction

At ITG Outfitters/ITW Ventures, we are dedicated to crafting extraordinary hunting experiences tailored to your adventurous spirit. As the owner, my passion for the wilderness fuels our commitment to excellence. From guiding thrilling whitetail and mule deer hunts in Nebraska to facilitating hunts worldwide with our reputable partners, we ensure every excursion is unforgettable. Moreover, we specialize in assisting landowners and hunters with expert land management strategies for whitetail deer, along with providing custom-tailored supplements to optimize your hunting success

Let's embark on an unforgettable journey together!

Stay connected with our adventures and insights by following us on Instagram @imthewilbur, where the legacy of the hunt lives on through every shared story and captured moment…

The best products are the ones that people use

• As a User Acceptance Product Evaluator, I test the product from the end users' eyes making sure the product is polished before release
• Evaluate products from all angles including but not limited to the user interface, industry benchmarking, market research, product analysis, and quality assurance
• Ensure products are fully ready including all documented functionality, accessibility, and localization features utilizing both desktop platforms as well as mobile
• Manage projects in JRIA running in2-week sprints to align with engineering
• Projects range from small UI changes to large front and back-end migrations spanning 6+ months
• Hold scrum master duties including leading daily stand-up in an agile methodology environment
• Build and foster cross-functional relationships with Engineering, Product Management, R&D, TES, and TSM’s
• Provide feedback to product development teams to influence product design and functionality to help ensure a successful launch and happy end user

• Work hand in hand with product teams as well as support team to drive changes to product that will help increase the members engagement
• Suggest changes and manage projects to measure the changes impact
• Always looking to make a product grow and keep the members happy!
• Influenced the increase of requests for projects108% in2016, My team single handily affected19% of these requests through interaction with members
• Continued quarter over quarter increase of55% in requests thus far in2017
• Drove a41% conversion rate from request to conversation and an84% fulfilled rate from request to acceptance of the proposal
• Increased the fulfillment rate to89% in the first half of2017
• Maintained a team average customer satisfaction rate of8.7 out of10
• Partner with manager and engineers to identify product and team gaps, assist in developing agile plan to minimize or close their impact
• Strategic planning
• Identify and negate inefficiencies to ensure smooth operational efficiency
• Lead and own the development of product education both internally and externally
• Analyze product data from Tableau and SQL and create reports to drive insight and trends leading to recommendations that improve product quality
• Make business level recommendations to team members and leaders
• Initiate and manage projects to help support business needs
• Provide weekly reporting, collaborate with management for operational updates
• Initiated utilization and productivity discussions with management ultimately leading to improved processes
• Motivate and engage and excite team members about new and existing initiatives

• 7-Month rotation into the world of product quality
• During this rotation I was able to learn what it takes to build an impactful team from the ground up
• Fabricated and implemented a system for the team impact reporting to show an estimated $600k ROI
• Implemented and trained team members on Agile / Scrum project management process that fit this team and line of work which improved the effectiveness of the team
• Built cross-functional relationships to help propel this team forward gaining more work and potential headcount

• As a Product Engagement Specialist, I am a part of an elite group of employees that has the elation of helping to create yet another product to enhance the Economic Graph
• Our team focuses our excellent customer service and account management skills in assisting our member with the new LinkedIn ProFinder
• We focus on product education, profile review, platform navigation as well as continued support in helping the ProFinder and its professional grow
• We ensure that our members have established themselves as subject matter experts within their professional field by sharing tips and insight into their own LinkedIn Profiles
• Our mission is to build the worlds largest and most dependable professional marketplace
• In my role I play an immeasurable role in the LinkedIn ProFinder product success
• To achieve this success I must make sure to stay on top of any issue that both professionals and potential clients may see within ProFinder
• Alongside of this I play a role in the overall development with the product working closely with the development team
• Providing feedback and real life experience to tailor the product so that it benefits all parties involved
• This consists of outreach to professional making sure that they have the tools needed for success, as well as making sure that potential clients are receiving the service they are requesting
• I work hand in hand with professionals to enhance their profile, making sure they highlight the areas that showcase them as someone which the potential client would hire
• In doing all this making sure I play a role in assisting my colleagues with the on-boarding of professionals, training, and giving them the tools for organization and time management

• As a Premium Products Advisor for LinkedIn, I focus on providing valuable information to LinkedIn members and staff
• My main objective is being a resource for our members and my colleagues alike, and an expert on the ever-changing, ever-improving features of LinkedIn
• Delivering education to our member's via chat in relation to the many Free and Paid services that we offer such as Job Slots, Recruitment Solutions, Sales Solutions and Job Seeker Accounts
• Along with any basic needs the member may have in building a professional network
• Assist customers with product information and site navigation
• Ensure that new customers are familiar with LinkedIn procedures and processes that will impact their ability to manage and grow their on-line businesses
• Responsible for delivering best in class service to our members while maintaining the highest level of integrity through, knowledgeable, credible, and authentic expertise
• Doing all this while never losing focus on the monthly, quarterly and yearly business goals.

• Coach and develop staff to assist in reaching branch goals in sales and customer satisfaction
• Assist customers in finding the best product to save and earn them money
• Oversee and maintain proper branch operations
• Build and track branch monthly, quarterly and yearly goal reports
• Set branch budget
• Troubleshoot escalated issues from bankers on loans and accounts
• Promote US Bank through community events and B2B face to face meetings.