Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
7
7
years of professional experience
Work History
Tissue Technician - Contractor.
Intuitive Surgical Inc/Manpower Group.
08.2023 - Current
Completed continued education units yearly to stay up to date on surgical technology and meet organizational requirements.
Monitored production to verify quality and completion of task in designated timeframes.
Researched and implemented new techniques to streamline assembly processes.
Utilized blueprints, schematics and diagrams to accurately complete tasks.
Aligned materials and merged parts to construct complex units.
Quality Assurance Specialist - Program Coordinator
General Motors Corporation/Aerotek
08.2020 - 02.2021
Investigated recurring customer complaints, determining source of minor non-conformance incidences and recommending solutions.
Drafted reports on quality verification activity outcomes, presenting findings to decision-makers and recommending response efforts.
Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
Drafted and reviewed quality assurance policies and procedures, improving customer feedback metrics by 100%.
Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Production Trainer - Quality Control Analyst
Delphi Technology/Aerotek
11.2018 - 07.2020
Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
Trained and coached existing and new employees on multiple investigative case types and internal control processes.
Inspected items and compared against standards to meet regulatory requirements.
Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
Suggested improvements to designs and documentation to improve product reliability and manufacturability.
Quality Control Inspector
Orchid Orthopedics Solutions LLC/Aerotek
10.2017 - 05.2018
Inspected incoming and outgoing materials for accuracy and quality.
Communicated with production team members about quality issues.
Completed precise measurements using special tools.
Evaluated components and final products against quality standards and manufacturing specifications.
Developed and implemented inspection processes to define criteria and quality control measures.
Internal Quality Auditor
Challenge Manufacturing/Adecco Staffing
07.2016 - 10.2017
Gathered and reviewed current data to determine areas in need of improvement.
Identified issues of non-compliance and elevated reports to senior personnel.
Completed timely quality reports highlighting deficiencies and recommending corrective actions.
Educated and oriented employees to improve compliance with quality control protocols.
Delivered third-party audit services at client locations, keeping operations in compliance with regulatory requirements and ISO standards.
Education
Associate of Applied Science - Biotechnology
Durham Technical Community College
Durham, NC
06.2025
First Responder Certification - Emergency Medical Services
STAT EMS LLC.
Flint, MI
06.2017 - 08.2017
Information Technology Certification - Computer Science
XO Communications
Saginaw, MI
01.2006 - 05.2006
Fiber Optic Networking Certification - Telecommunications Systems Architecture
ATS Telephone & Data Systems
Memphis, TN
06.1998 - 06.1998
Skills
Monitor Quality Control
Audit Reports
Quality Improvement
Compliance Certifications
Analytical Thinking
Quality System Implementation
Timeline
Tissue Technician - Contractor.
Intuitive Surgical Inc/Manpower Group.
08.2023 - Current
Quality Assurance Specialist - Program Coordinator
General Motors Corporation/Aerotek
08.2020 - 02.2021
Production Trainer - Quality Control Analyst
Delphi Technology/Aerotek
11.2018 - 07.2020
Quality Control Inspector
Orchid Orthopedics Solutions LLC/Aerotek
10.2017 - 05.2018
First Responder Certification - Emergency Medical Services
STAT EMS LLC.
06.2017 - 08.2017
Internal Quality Auditor
Challenge Manufacturing/Adecco Staffing
07.2016 - 10.2017
Information Technology Certification - Computer Science
XO Communications
01.2006 - 05.2006
Fiber Optic Networking Certification - Telecommunications Systems Architecture
ATS Telephone & Data Systems
06.1998 - 06.1998
Associate of Applied Science - Biotechnology
Durham Technical Community College
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