Christopher Williams
FedEx
Birmingham,AL
1
Certification
15
years of professional experience
Energetic and passionate young man seeking a position with an expanding company. Aiming to use my knowledge to identify customer needs and personalized solutions. Professional experience working in environments demanding quick thinking, customer service, and interpersonal skills. Hardworking, discreet, and ethical. Strong sense of integrity. Confident and poised in interactions with others. Business-minded with exemplary skills in customer service, time management and service coordination. Bringing over 14 years of related experience combined with superior mathematical abilities. Hoping to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve company goals. Organized and detail-oriented, dedicated to improving efficiency, productivity and profitability through continuous process improvement, skilled at developing innovative solutions to complex problems.
Work History
Server/ Guest Service Coordinator
5 Months- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Driver
5 Years 7 Months- Trained drivers and package handlers on safety protocols and operational procedures.
- Delivered in multiple areas across Alabama and Georgia with an amazing record of attendance and work output
- I can provide references and phone numbers if necessary for background checks.
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
- Managed competing priorities under high-pressure conditions, consistently meeting or exceeding delivery goals and expectations.
- Safeguarded sensitive materials during transport, adhering to strict confidentiality protocols when handling personal or proprietary information.
Manager
1 Year- Built a loyal base of customers who return to the store for service, support, and future purchases of products, services, and accessories
- Conducted constant store and merchandise rearrangement to maximize visual attraction for promotions and drive store sales
- Maintained merchandising and store cleanliness while remaining educated on products and services in a rapidly changing environment
- Operated cashier stand to help customers efficiently and processed coupons and rewards to benefit customers when appropriate
- Grew sales by building strong and influential relationships
- Maintained inventory by restocking shelves with products from replenished inventory, reviewed inventory levels daily, and created new invoices to reorder when levels appeared low
- Helped store management with special promotions by setting up displays at aisle ends, checking daily on special promotions, reviewed customer feedback to special promotions; forwarded back to management; removing promotions at the end of the special promotion period.
Sales Associate
3 Years- Maintained high-value merchandise and managed jewelry displays
- Provided excellent customer service in high volume environment by designing and describing merchandise while explaining use, operations, and care of customer merchandise
- Directed sales efforts and monitored customer satisfaction by promptly addressing complaints and using each instance as a training opportunity for self and other sales associates
- Maintained guest accounts, receiving/updating information, receiving payments
- Inventory control: Receiving in packages, sending of merchandise, and making sure merchandise is displayed properly.
Merchandise Service Coordinator/Manager
- Confirmed complete discretion and strict confidentiality of client records and transactions using state of the art electronic data security and support systems
- Created a positive sales and service environment through employee clarity, simplicity and guidance to customers
- Oversaw personnel issues including hiring, performance rating, salary actions, dispute resolutions and disciplinary proceedings
- Actively participated in business development and civic activities
- Implemented policies regarding check cashing and withdrawals from accounts and safe deposit boxes to insure client confidentiality and transaction security
- Monitored teams calls for coaching and training cessions
- Deliver STATS and set goals to assist in upward advancement
- Assist guest through phone, email to resolve their questions or concerns
- Maintained and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalated calls to supervisor when necessary and appropriate
- Responded to requests for assistance and/or possible processing of order reship, refund and point adjustment
- Tracked call-related information for auditing and reporting purposes
- Provided feedback reports on call issues related to downtime and/or training issues.
Education
Bachelor of - Microbiology Microbiology
High School
Skills
Analytical Skills
Problem Solving
Filing and Data Archiving
Management
Book Keeping
Inventory
Date Entry
Liability Analysis
Claims Investigation
Technical knowledge
Policy Interpretation
Highly motivated
Claims Processing
Insurance policy coverage knowledge
Alabama Property and Casualty Claims Adjuster License
Casualty and property loss
Sales background
Attention to Detail
Multitasking Abilities
Interpersonal Communication
Public Speaking
Adaptability
Certification
Alabama Property and Casualty Claims Adjuster License
Awards and Recognition
Selected as an intern with Dr. McCloud, Dr. Jernigan, and Dr. Taylor at Mulberry Medical and observed patient care and future advancements in medicine., Spirit of The Community Award
Personal Information
Work Permit: Authorized to work in United States for any employer
Timeline
Driver
FedEx
10.2020 - 05.2026Read More
Server/ Guest Service Coordinator
American Cruise Lines
10.2019 - 03.2020Read More
Merchandise Service Coordinator/Manager
ULTA
01.2014 Read More
Manager
RUE 21
01.2013 - 01.2014Read More
Sales Associate
KAY Jewelers
01.2011 - 01.2014Read More
Robert E. Lee
High School
Read More
University of Alabama Tuscaloosa
Bachelor of from Microbiology Microbiology
Read More