Christopher Williamson

Accomplished Learning, Change Management, and Transformation Specialist with a robust background in financial services, banking operations, and credit operations management. Renowned for analytical thinking and adaptability, consistently delivering innovative solutions to complex challenges while driving results. Demonstrates exceptional leadership, relationship-building, and team collaboration skills, fostering a positive work environment that encourages growth and accountability. Strong commitment to integrity and efficiency underpins every initiative, ensuring sustainable success in all endeavors.

• Won the Strategic Business Division Award for Top Performer – Retail Banking Support
• Managed a team to develop learning material and delivery of training for major core system upgrade; successfully executed training of bank-wide staff within timeline and budget (Subject Matter Expert)
• Crafted and successfully executed Change Management and Training strategies within budget on NCB’s Bank of the Future Project (PMI Award - Project of the Year of 2014).
• Operationalized and managed NCB’s Bank of the Future (iABMs) transaction migration initiative. Met or exceeded transaction migration targets for each subsequent financial year. (Subject Matter Expert)
• Successfully Implemented new account opening process across branches of National Commercial Bank Jamaica Ltd, including adherence to KYC (Know Your Customer) requirements.
• Retail Banking Lead on RSA Secur id Online Banking Security Project Team. Developed and executed training and implementation strategies on security application for internet banking (Subject Matter Expert)
• Key Member of the Sales and Service initiative which resulted in significant increases in Loan, Credit Card and Deposit portfolios. Sales Coach Champion for top branch, Duke St. NCB Sales and Service Excellence project won PMI Award - project of the year for 2011.
• Key Member of Learning and Development Team tasked with analyzing training needs, designing and executing/coordinating technical, Management and Supervisory training throughout National Commercial Bank Jamaica Limited.
• Operations Manager at NCB Hagley Park branch: sustained profitability through effective budgetary controls; monitoring of costs and revenues and reconciliation of accounts.
• Successfully executed Leadership Programmes, including 3 cohorts of Management Trainee Programmes (MTP) and Operations Management Programmes at NCB
• Training and implementation Lead for core banking system conversion and all subsequent upgrades.
• Subject Matter Expert for core banking system and operations management

• 2018: Agile Scrum Master - Scrum Alliance
• 2014: Coaching for Performance - NCB Corporate Learning Campus – Sandra Cooper
• 2014: Lean Transformation - Boston Consultancy Group
• 2010: Coaching Skills - McKinsley Consultants
• 2009: University College of the Caribbean - Certificate – Train the Trainer
• 2007: The Customer Service Academy of Jamaica – Dr. Ben Henry - The Manager’s Role in Customer Service Leadership
• 2005: Jamaica Institute of Management - Jamaican Securities Course
• 2005: The Jamaica Institute of Management - Fraud Examination, Detection & Forensic Auditing Seminar
• 2005: Compliance Solutions Ltd./The American Chamber of Commerce - Anti-Money Laundering & Combating the Financing of Terrorism
• 2005: Certified National Assessor- HEART TRUST/NTA
• 2004: The Jamaica Association for Training and Development (JATAD) - Coaching for Contentment, Development and Profit
• 2004: The Jamaica Institute of Bankers - Strategic Implications for Basel ii on the Financial Sector
• 2002: Keith Checkley & Associates - Management Development Programme (2 years)
• 2001: The Jamaica Institute of Bankers in Collaboration with Bank of Ireland International Services Ltd. - Operational Risk Management