Christopher Wilson
Cambria Heights,USA
Summary
Experienced manager with a proven track record in effectively coordinating and monitoring operations across multiple departments. Results-driven management professional adept at overseeing departmental functions and fostering team success. Demonstrating exceptional leadership and organizational skills, consistently achieving departmental goals.
Overview
20
20
years of professional experience
Work History
Department Manager
Lowes
07.2015 - Current
- Manager of 5 department: Appliances ,Flooring, Millwork, Kitchen and Cabinets
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Collaborated with other department managers to develop cross-functional promotions that drove store-wide sales growth.
- Improved stock management processes by implementing an accurate tracking system that minimized discrepancies between physical inventory counts and recorded data.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Rep Lead
BH Paint-Kingston
01.2005 - 01.2014
- Attending to customer mixing of paints cashier in and also fixing and servicing of paint tinting machines that where out of service
- Saving the company thousand of dollars getting the tinting machines fixed
- Offered personalized solutions for customers by thoroughly understanding their needs and preferences.
- Implemented new training programs for better team performance and improved service quality.
- Onboarded and trained customer representatives to meet performance and service goals.
Education
High School Diploma -
Meadow Brook High School
Kingston, JA06-1991
Skills
- Merchandising
- Retail Management
Timeline
Department Manager
Lowes
07.2015 - Current
Customer Service Rep Lead
BH Paint-Kingston
01.2005 - 01.2014
High School Diploma -
Meadow Brook High School
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