Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christopher J. Wilson

Woodland,WA

Summary

Resourceful Operations Coordinator known for high productivity and efficient task completion. Possess specialized skills in project management, process optimization, and logistics coordination. Excel in communication, problem-solving, and time management to drive operational success. Committed to enhancing team performance through proactive leadership and collaborative efforts.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Secure Shredding Operations Coordinator

Iron Mountain
Portland, OR
09.2022 - Current
  • Assist Supervisor on assigned tasks
  • Create daily routes for drivers
  • Update customer profiles to ensure they are getting serviced and billed correctly
  • Investigate and resolve customer issues/concerns
  • Primary driver for on-site Hard Drive shreds and special projects
  • Ensure all drivers complete their routes and paperwork

Safety and Training Supervisor

Student Transportation of America
Portland, OR
05.2022 - 08.2022
  • Interview and hire potential School Bus Drivers for start-up location
  • Oversee the hiring process from start to finish
  • Schedule all new hires for classroom and Behind the Wheel training
  • Investigate vehicle collisions and employee injuries
  • Mitigate all safety concerns
  • Keep the school district and corporate level informed of hiring efforts for start-up location

Customer Specialist

CarMax
Vancouver, WA
05.2021 - 05.2022
  • Assist Customers in their car buying experience from beginning to end
  • Ensure all paperwork is complete and ready to file with the DOL
  • Prepare paperwork for Auto-Transporters and ensure proper vehicles are transported
  • Work in a team and individual environment
  • Provide a high level of customer service

Emergency Medical Dispatcher-Controller II

American Medical Response
Portland, OR
09.2018 - 05.2021
  • Dispatch 75-300 emergent/non-emergent calls to ambulances per 12-hour shift
  • Answer emergent and non-emergent calls
  • Keep current on 6 different county Medical Director's emergent protocols
  • Prioritize all 911 calls in county
  • Keep status updates on up to 48 ambulances
  • Ensure current on all certifications and continuing education credits
  • Provide a high level of customer service to callers and field crews

Secure Shredding Transportation Supervisor

Iron Mountain
Portland, OR
08.2014 - 09.2018
  • Be direct local contact for large/high profile customers
  • Investigate collisions and injuries
  • Hiring/termination of employees
  • Improve Accident Ratio from 7.8 to .75 per 100,000 miles driven
  • Improve TRIR from 5.6 to 1.2 / 200,000 hours worked
  • Manage a team of 28, including 2 spoke drivers

Education

Associates of Science -

Mt. Hood Community College
Gresham, OR
01.2020

Skills

  • Route planning
  • Customer relationship management
  • Multiple computer applications
  • Project management
  • Regulatory compliance
  • Safety training
  • Issue resolution
  • Communication skills
  • Problem solving
  • Staff supervision
  • Incident investigation
  • Accident reporting
  • Student transportation management

Certification

  • Class B Commercial Drivers License with P and S Endorsements

Timeline

Secure Shredding Operations Coordinator

Iron Mountain
09.2022 - Current

Safety and Training Supervisor

Student Transportation of America
05.2022 - 08.2022

Customer Specialist

CarMax
05.2021 - 05.2022

Emergency Medical Dispatcher-Controller II

American Medical Response
09.2018 - 05.2021

Secure Shredding Transportation Supervisor

Iron Mountain
08.2014 - 09.2018

Associates of Science -

Mt. Hood Community College

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