Christopher Wilson
Lansing,MI
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Auto-Owners Insurance Company
Lansing, MI
07.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Responded to customer inquiries about products, services, and company information, ensuring clarity and understanding.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions to facilitate effective follow-up and issue resolution.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Fostered positive customer service culture within team, contributing to increased customer satisfaction.
- Participated in training programs to enhance product knowledge and customer service skills.
Personal Banker
First National Bank of Michigan
Lansing, MI
08.2020 - 07.2023
- Educated customers on a variety of retail products and digital solutions, enhancing customer experience.
- Assisted customers with opening and closing accounts, applying for loans, and making informed financial decisions to enhance their financial well-being.
- Maintained a position of trust and responsibility by keeping customer business confidential.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Established and nurtured relationships with new and existing clients, effectively addressing their financial needs and fostering branch loyalty.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Explained promotional offers and employed persuasive techniques to upsell services, encouraging clients to explore additional banking solutions.
- Maintained a position of trust and responsibility by keeping customer business confidential.
- Ensured confidentiality of customer data while processing information. while inputting information into the system.
- Input new account information into the banking system accurately. into computers and filed related forms and other documents.
Online Banking Specialist
CASE Credit Union
Lansing, MI
06.2017 - 03.2019
- Maintained confidentiality of bank records and client information, directed inquiries to appropriate branch personnel, enhancing customer service satisfaction.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Recommended software enhancements and updates based on performance data and user feedback, contributing to improved system functionality.
- Identified transaction errors when debits and credits did not balance.
- Performed special services for customers, ordering bank cards and checks.
- Ordered bank cards and checks for customers to meet their needs.
- Detected transaction errors during reconciliation of debits and credits.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Recommended enhancements and updates to system software based on performance data and user feedback.
- Delivered software solutions consistent with product roadmap and meeting release plan milestones.
- Resolved discrepancies in customers' accounts, ensuring accurate financial records and enhancing customer trust.
Bank Teller
CASE Credit Union
Lansing, MI
09.2016 - 06.2017
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Assisted customers with account inquiries and updates, ensuring accurate and timely information delivery.
- Identified and reported suspicious behavior to security personnel.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Identified customer financial needs and proposed suitable financial products, enhancing customer satisfaction.
- Reconciled cash and checks against computer records at end of shift.
- Processed customer check orders efficiently, placed stop payment orders and conducted additional special services for customers.
- Delivered exceptional service to customers in person or over telephone.
- Entered transactions into computer and issued customer receipts.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Achieved sales goals by proactively promoting bank products and services during customer interactions.
- Performed drawer counts to ensure cash accuracy and reconciled remaining cash to account for deposits and dispersals.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Adhered to financial services security and audit procedures.
Retail Sales Associate
DSW Shoe Warehouse
Lansing, MI
09.2015 - 08.2016
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Managed price checks, merchandise transfers, and fitting room returns to maintain store organization and enhance customer experience.
- Cross-sold products to boost overall sales purchases.
- Used product knowledge to suggest items to match client needs.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Cross-sold complementary products to increase average transaction value.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Answered questions about current promotions and resolved issues according to store policies.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and arranged displays to attract customer interest and encourage purchases.
- Greeted customers upon entry to create a welcoming environment. to determine wants or needs.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Created price tags and merchandise signs for new items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Line Cook
Panera Bread
Lansing, MI
09.2013 - 01.2015
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Ensured consistent quality and accuracy in preparing identical dishes daily, contributing to high customer satisfaction.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Followed proper food handling methods and maintained correct temperature of food products.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Adhered to portion controls and presentation specifications.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Maintained stocked stations to ensure efficient workflow during service. and ready for use to maximize productivity.
- Trained and mentored staff in cooking techniques and kitchen maintenance, enhancing team skills and overall kitchen performance.
- Set up workstations with needed ingredients, utensils and cooking equipment.
Education
Some College (No Degree) - Computer Programming
Lansing Community College
Lansing, MI06-2027
Skills
- Customer Service
- Sales techniques
- Attention to Detail
- Customer Satisfaction
- Relationship Building
- Communication skills
- Problem-Solving
- MS Excel
- Data entry
- Banking regulations
- Wealth Management
- Flexible Schedule
- Professional Attitude
- Scheduling
- App development
- Web design
- Coding skills
- GitHub teamwork
- Software development
- Positive Attitude
Education and Training
true
Timeline
Customer Service Representative
Auto-Owners Insurance Company
07.2023 - Current
Personal Banker
First National Bank of Michigan
08.2020 - 07.2023
Online Banking Specialist
CASE Credit Union
06.2017 - 03.2019
Bank Teller
CASE Credit Union
09.2016 - 06.2017
Retail Sales Associate
DSW Shoe Warehouse
09.2015 - 08.2016
Line Cook
Panera Bread
09.2013 - 01.2015
Some College (No Degree) - Computer Programming
Lansing Community College