CHRISTOPHER WINDHAM
Atlanta,GA
Summary
Results-driven aviation professional with a track record of leading in-flight service operations and strengthening safety accountability. Delivers measurable performance improvements using data-informed analysis and targeted operational changes. Combines emergency readiness, crisis management, and hospitality management experience to enhance service quality and process reliability.
Overview
16
16
years of professional experience
Work History
In-Flight Service Manager, New Hires
Delta Air Lines, Inc
Atlanta, GA
06.2025 - Current
- Supports onboarding for Delta's newest flight attendants throughout the FlyRight probationary period while employees acclimate to the role.
- Builds strong relationships with leaders and flight attendants to improve engagement, commitment, and schedule flexibility.
- Assists performance management for large flight attendant teams through coaching and recognition.
- Promotes wellness, safe work conditions, and safe work practices across base operations.
- Addresses quality issues tied to uniform compliance, overall performance, and customer satisfaction.
- Partners with base support staff, divisions, and internal and external partners, including IFS employee involvement group, to share information and address continuous improvement and operational needs.
- Participates in the leader flying program, providing onboard support for customer and employee engagement with flight attendant crew.
- Provides primary support to flight attendants before, during, and after flight departure.
- Supports project collaboration as liaison for project initiatives and assigned work within base and division.
- Communicates regularly with remote flight attendant workforce from base location while applying safety-conscious practices across operational processes and procedures.
- Monitors and trends retention data for entire new experience.
- Implements changes to FlyRight program to improve overall flight attendant experience and Delta Air Lines outcomes.
- Implementing changing to the FlyRight program to aid to the overall flight attendant experience and Delta Air Lines as a whole.
Flight Attendant
Delta Air Lines
05.2022 - 06.2025
- Ensure the safety and comfort of our passengers while providing exceptional customer service at an altitude of at least 8,000 feet.
- Demonstrate the use of safety and emergency equipment and ensure safety requirements are met.
- Coordinated emergency procedures and provided emergency care, including CPR and basic first aid, to maintain passenger safety.
- Respond to and provide clear and accurate directions (verbally or non-verbally) to passengers in the event of an emergency.
- Provided reassurance and timely updates to maintain passenger safety and comfort during aircraft delays and turbulence.
- Assisted passengers with lifting and stowing luggage into overhead bins, ensuring a smooth boarding process.
- Prepare, serve, and sell beverages (including alcohol) and meals (which may include beef, pork, seafood, peanuts, etc.).
- Practice safety-conscious behaviors in all operational processes and procedures.
Operations Manager (Remote)
LEACAVALO, LLC. (Small Business)
05.2019 - 05.2022
- Drive the implementation of company programs by developing action plans and directly motivating and instructing Leacavalo's team to implement them to meet operational and organizational objectives.
- Regularly analyzes financial reports to identify and address trends and issues in performance.
- Reviewed key business indicators to identify issues and opportunities for improvement, providing coaching and direction to the team to meet operational goals.
- Monitored and managed staff, to ensure timely and accurate payroll processing to maintain operational efficiency.
- Coordinated scheduling and cash management processes to enhance operational efficiency. Display a customer comes first attitude.
- Delegated responsibilities to team members to streamline operations.
- Manage with integrity, honesty, and knowledge that promotes the vision, mission, and values of Leacavalo, LLC.
Flight Attendant
SOUTHWEST AIRLINES
06.2016 - 11.2021
- Demonstrated safety and emergency equipment use, met safety requirements, administered emergency procedures, and provided emergency care, including CPR and basic first aid.
- Responded to emergencies with clear directions to passengers, making decisions aligned with FAA and Southwest Airlines policies and core values.
- Ensured passenger safety and comfort while delivering exceptional customer service at altitudes exceeding 8,000 feet.
Flight Attendant (Regional)
EXPRESSJET AIRLINES
04.2013 - 06.2016
- Ensured safety and comfort of passengers through exceptional customer service at altitudes of 8,000 feet and above.
- Demonstrated use of safety and emergency equipment, met safety requirements, and coordinated emergency procedures, providing care such as CPR and basic first aid.
- Responded to emergencies with clear, accurate directions to passengers and made decisions aligned with FAA and ExpressJet Airlines policies and core values.
Mid-Shift & Overnight Manager
TACO BELL
06.2010 - 04.2013
- Managed administrative responsibilities including P&L, scheduling, budgeting, training, and overall restaurant maintenance.
- Controlled inventory levels and monitored cost efficiency while ensuring timely service and adherence to Labor Board and OSHA regulations.
- Supervised restaurant staff, assigning tasks and guiding during shifts to enhance operational flow. Hands-on day-to-day activities of the restaurant.
Education
B.S. - Business Management & Data Analyst
Liberty University
Lynchburg, VA07-2026
General Education Diploma -
Turner Job Corps
Albany, GA01-2007
MBA - General Master of Business Administration
Liberty University
Lynchburg, VA09-2026
Skills
- SQL proficiency
- Microsoft Excel & Office proficiency
- Tableau and Power BI
- Business Process Mapping
- Data Analysis, Storytelling & Communication
- Retention management
- Project management leadership
- New hire onboarding and development
- Managing direct reports (100)
- Flight safety procedures
- Safety equipment operation
- FAA and airline regulations
- Crew coordination and management
- Onboard service excellence
- Customer engagement and support
- Multitasking in fast-paced environments
- Scheduling and workload management
- Performance coaching and collaboration
- Financial and Strategic Acumen
- Analytical thinking
- Organizational prioritization
- Creative problem-solving and decision-making
- Effective communication skills
- Public speaking and diplomacy
- Cultural sensitivity awareness
Availability Information
Willing to Relocate
Timeline
In-Flight Service Manager, New Hires
Delta Air Lines, Inc
06.2025 - Current
Flight Attendant
Delta Air Lines
05.2022 - 06.2025
Operations Manager (Remote)
LEACAVALO, LLC. (Small Business)
05.2019 - 05.2022
Flight Attendant
SOUTHWEST AIRLINES
06.2016 - 11.2021
Flight Attendant (Regional)
EXPRESSJET AIRLINES
04.2013 - 06.2016
Mid-Shift & Overnight Manager
TACO BELL
06.2010 - 04.2013
B.S. - Business Management & Data Analyst
Liberty University
General Education Diploma -
Turner Job Corps
MBA - General Master of Business Administration
Liberty University