Christopher Winsor

• Planned operations to meet established schedules with up to 250 workers, factoring in order demands and business forecasts up to 250,000 units packed and shipped per shift day.
• Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
• Direct manager of up to 85 Amazon associates, assisting in growing their Amazon careers as well as any problems that arose such as scheduling conflicts, covid issues, etc.
• Established the department problem solve department upon building opening, with the department handling up to 1,800 problem items per shift day.
• Spear headed quality control for AFE sort side, reducing sort defects per million opportunities (DPMO) from 50,000 DPMO upon building opening to the 5,000-4,000 range currently.
• While on the operations readiness team, inspected the building before launch for any hardware/software defects to be promptly handled and corrected.
• Direct involvement of the promotion of seven tier one associates to tier three process assistants.

• Assisted outbound operations manager in the building's commitment of processing 125,000-450,000 units daily for shipment.
• Direct manager of 80-115 amazon associates, assisting in reaching their Amazon career goals and providing feedback daily on both productivity and quality.
• Took the lead of developing the AFE1 problem solve team, training two problem solve leads and developing a core team to handle various AFE problems while maintaining the daily operations standard of less than 200 units in problem solve by end of shift.
• Directly trained two process assistants to assist in running the day to day operations of AFE, including staffing, creating trouble tickets, training indirect roles, and incorporating data to modify operations to reach the daily goal of units processed and TPH.

• Planned and implemented manning for daily operations of processing over 100,000 items for shipping
• Ensured customer critical pick times were carried out as expected
• Managed day to day inventory dwell times to within daily standards
• Managed a team of associates in excess of 100 strong daily
• Pod transfers- stepped in for area manager in charge on days off to ensure on average over 320 pods containing 140,000 pieces of inventory were loaded and shipped for DAL3 launch

Assist Area Managers in the day to day operations of the CAP department, including maintaining pick headcount, quality analytics, and process improvement.

Implemented a process for our tote runners in order to help increase output by engaging in directs and making sure that there is a sufficient backlog so that the pickers never run out of totes to put volume into.

Expert level counter in simple bin, cycle, and simple record count.

Pick trained with 100% productivity met with no write ups in quality.

Learning Ambassador (Aug 2018-current)

• Trained over 30 associates in Simple Bin Count path
• Trained 14 associates in Cycle Count path
• Trained over 20 associates in Simple Record Count path
• Trained 6 associates in Pick path

Problem Solver (Nov 2018-current)

• Solved CAP inventory defect problems using a multitude of computer programs ie move items app, printmon, and FC research
• Flipped SKUs on product and replaced damaged ASINS
• Showed critical and analytical thinking
• Demonstrated basic computer knowledge and ability to maintain pace to shrink problem solve backlog

• Verify inventory through the process of simple bin, cycle, and simple record count
• As an expert cycle counter with an outstanding track record, conduct inventory record defect rate (IRDR) audits as well as IRDR pallet audits weekly
• Pick trained- pulling customer orders from inventory and sending them to outbound to be shipped for processing and delivery to customers
• Ambassador- Since November 2017, has trained over fifty associates in the counting path for the CAP department
• LGB3 away team (April 2018) - trained seven associates in SBC count, three associates in cycle count, and four associates in SRC count
• FAT1 away team (June 2018)- trained six associates in simple bin count and three associates in SRC count

• Met all customer call guidelines including service levels, handle time and productivity
• Lead trainer of work staff
• Trained staff on operating procedures and company services
• Solved unresolved customer issues
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
• Strong knowledge in the working of all equipment and standards to produce quality product in the restaurant
• Encouraged the sales staff to cross-sell complementary products and services to customers
• Handled scheduling duties to ensure that the restaurant was properly staffed at all times
• Manager of the Year in 2017

• Actively patrolled assigned areas to prevent and detect crimes
• Enforced all traffic laws and ordinances and checked speed with radar
• Issued warnings and citations for traffic violations
• Investigated and reported crimes, accidents, offenses and damage to property
• Apprehended offenders and conducted interviews and interrogations
• Responded immediately to calls involving automobile accidents and criminal activity
• Apprehended suspects, read Miranda Rights and transported offenders to jail
• Talked regularly with citizens to establish rapport and become a familiar presence in the area
• Responded quickly to suspected bomb threats and evacuated buildings to search for explosives