Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Supervisor
Venture Data
Rexburg, ID
06.2024 - 06.2025
Monitored calls to ensure adherence to quality assurance standards.
Evaluated employee performance and delivered feedback for improvement.
Ensured employee compliance with relevant laws, regulations, and industry standards.
Facilitated conflict resolution between respondents and employees, as needed.
Shift Manager
Venture Data
Rexburg, ID
12.2024 - 03.2025
Maintained accurate records of employee timecards and attendance, and managed call-offs and no-shows.
Opened and closed the center in the absence of senior managers.
Led quota management by monitoring progress, adjusting intake, and guiding staff to hit daily goals.
Assistant Shift Manager
Venture Data
Rexburg, ID
08.2024 - 12.2024
Conferred with management, supervisors, and employees to resolve problems or complaints.
Enforced company policies, answered coworkers' questions, and helped train new supervisors.
Assigned tasks to supervisors, monitored productivity, performance, and task completion.
Interviewer
Venture Data
Rexburg
02.2022 - 05.2024
Effectively resolved respondent concerns to maintain engagement, and managed difficult respondents carefully.