Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Timeline
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Christopher Woods

Kent,WA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Innovation Lab Partner

Starbucks Coffee Company
01.2023 - 09.2023
  • Collaborates with SSC program teams to accelerate innovation through active lab testing. Solving operational problems with new equipment, preemptive problem solving, and training curriculum with a focus on Starbucks Reinvention Plan.
  • Supporting Starbucks sustainability initiatives through testing new products and equipment to find sustainable solutions for waste, in a closed environment, before mass production.
  • Implement principles of Human-Centered Design to prioritize end user experience
  • Contributes to the success of the Tryer Innovation Lab program by co-creating better data points through qualitative feedback, group feedback sessions, and qualitative feedback forms
  • Contributes to the testing of the Siren System Espresso, frictionless payment, Bonsai (new ticket channeling, and Pop-Up Cafe (new store modeling for grab and go lobbies)
  • Facilitation of beta training program, Empathy Experience, for new Starbucks Support Center Partners


Shift Supervisor

Starbucks Coffee Company
09.2021 - 01.2023
  • Well established peer advisor, trusted to train new district managers, store managers, and shift supervisors
  • Promoted an atmosphere of engagement and pride in creating the Starbucks Experience and achieving goals, consistently maintain low OTW times of 56 and Customer Connection scores above 60
  • Used the core systems to consistently deliver the Starbucks Experience through customer support and operation station cards, maintaining Store Cleanliness scores above 80 for FY 2022
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured the core products are in the right place to grow sales and minimize waste; established and maintained store organization using pars and schematics with the ability to support other stores with inventory outages.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.

Education

Bachelor of Science - Economics

Arizona State University
Tempe, AZ
12.2024

Associate of Arts -

Green River Community College
Auburn, WA
06.2020

Skills

  • Company Processes and Procedures
  • Collaboration and Teamwork
  • Mentoring and Coaching
  • Organization and Administration
  • Customer Relationship Building
  • Establishing Effective Relationships
  • Creative and Critical Thinking
  • Staff Supervision
  • Strategic Planning
  • Microsoft Office
  • Marketing
  • Judgement and Decision Making

Accomplishments

Bravo Award - Complex Data Capture Solutions

Awards

Partner of the Quarter

Awarded for going above and beyond to support my team and keeping the customer experience my number one priority. 


Competitive Speech & Debate

Credited with multiple awards for National Speech & Debate tournaments.

Timeline

Innovation Lab Partner

Starbucks Coffee Company
01.2023 - 09.2023

Shift Supervisor

Starbucks Coffee Company
09.2021 - 01.2023

Bachelor of Science - Economics

Arizona State University

Associate of Arts -

Green River Community College

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Christopher Woods